Reviews of Chewy: Pet Shopping & Delivery

By: Chewy, Inc. App

List of user reviews and ratings for Chewy: Pet Shopping & Delivery

Total ratings

4.84 (Rating count: 649,010)

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Review summary

Users praise Chewy for a user-friendly app, fast delivery, strong customer service, good prices, and a wide product range. However, recurring issues center on app integrity during updates (crashes, not opening, loops) and occasional access problems (account/site outages), plus slower performance during busy periods. When the app works smoothly, the experience is very positive; software instability during updates and peak times is the main frustration.

Pros

Easy to use app with intuitive navigation
Fast, reliable delivery and on-time shipping
Excellent customer service and helpful support
Great prices, discounts, and free shipping promotions
Wide selection of pet products and essentials

Cons

App update glitches: crashes, not opening, or update loops that prevent using the app
App or site intermittently inaccessible: difficulties accessing account or cant get on site
Slow performance during peak times: data slows and the app becomes unresponsive

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User Reviews

Recent rating average: 5.00

All time rating average: 4.84

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19% (95)

Date	Author	Comment
2026-06-22	J *****	thankful
thankful
2026-06-22	Li*****	ok
ok
2026-06-20	Da*****	excellent
excellent
2026-06-20	Do*****	Chewy ships the fastest, has more choices and the freshest food! They're the best customer service too, hands down!
Chewy ships the fastest, has more choices and the freshest food! They're the best customer service too, hands down!
2026-06-18	Cy*****	Thank you Chewy for being dependable.
Thank you Chewy for being dependable.
2026-06-17	Ro*****	I LOVE CHEWY !! BEEN TRUSTING THEM FOR 4 YEARS NOW TO DELIVER THE FRESHEST BIRD SEED FOR MY COCKATIELS AND MY DOG FOOD AND TREATS AND IF MY BIRD FOOD SMELLS OLD I JUST SEND IT BACK BUT FOR THE MOST PART THEYVE BEEN GREAT !!!
I LOVE CHEWY !! BEEN TRUSTING THEM FOR 4 YEARS NOW TO DELIVER THE FRESHEST BIRD SEED FOR MY COCKATIELS AND MY DOG FOOD AND TREATS AND IF MY BIRD FOOD SMELLS OLD I JUST SEND IT BACK BUT FOR THE MOST PART THEYVE BEEN GREAT !!!
2026-06-17	Je*****	Chewy has some of the best customer service I have ever come across! In the years and years I've been using them for my "zoo" (cats, birds, guinea pigs, etc. 😅), I've only run into a couple of issues, and each time they have gone above and beyond to make it right. I truly appreciate the way this company runs their business! ❤️🐾🪶 Not to mention, their deals make it not only possible but affordable to have the zoo that I do, and feed them high-quality food on a budget. ❤️🐾🪶
Chewy has some of the best customer service I have ever come across! In the years and years I've been using them for my "zoo" (cats, birds, guinea pigs, etc. 😅), I've only run into a couple of issues, and each time they have gone above and beyond to make it right. I truly appreciate the way this company runs their business! ❤️🐾🪶 Not to mention, their deals make it not only possible but affordable to have the zoo that I do, and feed them high-quality food on a budget. ❤️🐾🪶
2026-06-16	Ti*****	they delivered fast
they delivered fast
2026-06-16	lu*****	Purrrrfect for Pets
Purrrrfect for Pets
2026-06-15	Sh*****	very satisfied
very satisfied