Reviews of Chewy: Pet Shopping & Delivery

By: Chewy, Inc. App

List of user reviews and ratings for Chewy: Pet Shopping & Delivery

Total ratings

4.85 (Rating count: 663,154)

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Review summary

Users praise Chewy for a user-friendly app, fast delivery, strong customer service, good prices, and a wide product range. However, recurring issues center on app integrity during updates (crashes, not opening, loops) and occasional access problems (account/site outages), plus slower performance during busy periods. When the app works smoothly, the experience is very positive; software instability during updates and peak times is the main frustration.

Pros

Easy to use app with intuitive navigation
Fast, reliable delivery and on-time shipping
Excellent customer service and helpful support
Great prices, discounts, and free shipping promotions
Wide selection of pet products and essentials

Cons

App update glitches: crashes, not opening, or update loops that prevent using the app
App or site intermittently inaccessible: difficulties accessing account or cant get on site
Slow performance during peak times: data slows and the app becomes unresponsive

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User Reviews

Recent rating average: 4.80

All time rating average: 4.85

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15% (113)

Date	Author	Comment
2026-08-28	Mi*****	deliveries are on point
deliveries are on point
2026-08-28	Do*****	it's clutch
it's clutch
2026-08-28	Ca*****	best customer service ever!!
best customer service ever!!
2026-08-28	Ja*****	I think chewy is great!!
I think chewy is great!!
2026-08-28	Ki*****	love it
love it
2026-08-28	Pa*****	love it
love it
2026-08-28	Mi*****	chewy has great prices,fast shipping and great customer service recommend you shop for all your pets needs
chewy has great prices,fast shipping and great customer service recommend you shop for all your pets needs
2026-08-28	Tr*****	Great 👆 👍
Great 👆 👍
2026-08-28	De*****	Constant & persistent ads for other items placed before results for search queries. VERY ANNOYING!
Constant & persistent ads for other items placed before results for search queries. VERY ANNOYING!
2026-08-28	Jo*****	Fast, accurate and convenient.
Fast, accurate and convenient.