Reviews of Air Remote

By: Imaging Brands, Inc. App

List of user reviews and ratings for Air Remote

Total ratings

3.05 (Rating count: 137)

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Review summary

Users report that while the Air Remote app functions with some cameras like Nikon D850 and D800, many experience frequent app crashes, connectivity problems with their cameras, and missing or broken features after updates. Multiple reviews highlight the frustrating lack of customer support and incompatibility with several phone models. Overall, the app is unreliable and limited in functionality, causing significant user dissatisfaction.

Pros

Works well with certain camera models like Nikon D850 and D800.
Allows viewing images directly on the camera via the app.
Provides core functions of the Air Remote hardware for supported devices.

Cons

Frequent app crashes, especially when accessing settings or stopping recordings.
Connectivity issues between app and camera; often fails to connect reliably.
Poor or non-existent customer support with unanswered queries.
Limited or broken features after updates, such as inability to save photos or use microSD cards.
Incompatibility with several devices, including some popular phone models like Samsung S9, and lacking features for advanced photography (e.g., interval timer for astrophotography).

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User Reviews

Recent rating average: 1.20

All time rating average: 3.05

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65% (13)

Date	Author	Comment
2024-01-06	st*****	It didn't work. I just wasted 145 pounds it's totally useless
It didn't work. I just wasted 145 pounds it's totally useless
2022-12-01	Ma*****	Dont believe them when they say "bug fixes". To them, fixing bugs means removing features they can't be bothered to fix. Partial functionality lost from original claims, cannot use microSD card which makes case air of little use. Not sure if all other features work as I just can't be bothered loading photos onto my phone's limited memory. Tech support refused to respond to my queries until one day an update removed the toggle from the settings
Dont believe them when they say "bug fixes". To them, fixing bugs means removing features they can't be bothered to fix. Partial functionality lost from original claims, cannot use microSD card which makes case air of little use. Not sure if all other features work as I just can't be bothered loading photos onto my phone's limited memory. Tech support refused to respond to my queries until one day an update removed the toggle from the settings
2022-08-20	Mi*****	No longer works. App crashes when trying to open the settings on multiple different devices. No response from customer service.
No longer works. App crashes when trying to open the settings on multiple different devices. No response from customer service.
2021-12-08	Ma*****	Does not work with instagram or face book sharing. This product is a waste of my time. Sorry
Does not work with instagram or face book sharing. This product is a waste of my time. Sorry
2021-10-02	Ch*****	Not bad. Works well for my d850 but on my new z6ii the adu reads it fine but the app flashes "USB ptp class camera detected" and then "no camera" and I primarily bought the ad7 for control via device app. Pretty disappointed. Especially because the website says the z6 is fully compatible and the z6ii is essentially the same
Not bad. Works well for my d850 but on my new z6ii the adu reads it fine but the app flashes "USB ptp class camera detected" and then "no camera" and I primarily bought the ad7 for control via device app. Pretty disappointed. Especially because the website says the z6 is fully compatible and the z6ii is essentially the same
2021-08-02	Ma*****	Worst customer service ever, I used my device a couple of time before it stopped charging. I contacted the customer service, no answer whatsoever. Don't recommend this company at alllll. If I could, I would give 0 stars not 1.
Worst customer service ever, I used my device a couple of time before it stopped charging. I contacted the customer service, no answer whatsoever. Don't recommend this company at alllll. If I could, I would give 0 stars not 1.
2021-04-27	Ro*****	Pathetic app. It just keeps telling me communication error between Air device and Air remote. Says check network connection. But seems to be connected on my network but does connect to camera. No guidance on what to check
Pathetic app. It just keeps telling me communication error between Air device and Air remote. Says check network connection. But seems to be connected on my network but does connect to camera. No guidance on what to check
2021-02-12	Ma*****	This was working when I first got it, but now that it has updated, it takes the picture but doesnt save it. not to my phone or even camera. im highly disappointed.
This was working when I first got it, but now that it has updated, it takes the picture but doesnt save it. not to my phone or even camera. im highly disappointed.
2021-02-12	St*****	Couldn't connect after days of trying with manuals, talking to customers support, web forums...sent it back.
Couldn't connect after days of trying with manuals, talking to customers support, web forums...sent it back.
2021-02-11	St*****	Couldn't even get it connected to camera. I actually threw the remote in the bin. Waste of £155.
Couldn't even get it connected to camera. I actually threw the remote in the bin. Waste of £155.