Chat Conversas

Chat Conversas is the official app for customer service teams using the Chat Conversas platform, a Brazilian real-time customer support solution.

With it, your agents stay connected to conversations even outside the office, responding to customers quickly via mobile phone.

REAL-TIME NOTIFICATIONS
Receive instant alerts of new messages and never leave a customer waiting.

COMPLETE CONVERSATION MANAGEMENT
View, respond to, and manage all conversations from your channels in one place. Assign conversations, add labels, and easily update statuses.

TEAM COLLABORATION
Add private notes for internal communication between agents without the customer seeing them. Reassign conversations to the right agent with just a few taps.

QUICK ANSWERS
Use pre-written responses to speed up service for frequently asked questions.

FILE AND MEDIA SHARING
Send and receive images, videos, audio, and documents directly in conversations. SECURE AND PRIVATE

All communication is encrypted in transit. Your data and your clients' data are protected.

REQUIREMENTS
To use Chat Conversations, your company needs to have an active account on the Chat Conversations platform. The app does not work independently.

Questions or support: dpo@pactosolucoes.com.br