Reviews of Chatbooks Family Photo Books

By: Chatbooks App

List of user reviews and ratings for Chatbooks Family Photo Books

Total ratings

4.32 (Rating count: 17,524)

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Review summary

Reviewers largely praise Chatbooks for its easy, simple workflow and the appeal of monthly photo books with good image quality and keepsakes. However, repeated complaints center on navigational difficulty and trouble adding or uploading photos, limited gallery access (folder/date selection), and inconsistent customer service. Pricing concerns—subscription charges and price increases—also recur, along with occasional delivery and promo issues. The app excels in concept and output but usability and support gaps keep it from consistently meeting expectations.

Pros

Easy to use / simple interface
Monthly photo books / automatic monthly albums
High-quality, clear photos in the books
Keepsakes and sentimental value of the photo books
Customization options and multiple plan options (colors, layouts, extra pages)

Cons

Poor navigation and difficulty adding photos
Limited access to the photo library (can't pick specific folders or dates; gallery integration issues)
Uploading/connectivity issues with photos (impossible to upload; photos won't connect)
Customer service often unresponsive or unhelpful
Pricing and billing concerns (subscription charges, price increases, sometimes misleading offers)

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User Reviews

Recent rating average: 4.00

All time rating average: 4.32

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27% (51)

Date	Author	Comment
2026-07-24	Ka*****	love my new photo book its super cheap and good for looking back on memories!
love my new photo book its super cheap and good for looking back on memories!
2026-07-23	Je*****	doesn't work. failed to add my card, closed the app then it wouldn't even load ever again
doesn't work. failed to add my card, closed the app then it wouldn't even load ever again
2026-07-20	Am*****	This is the easiest app I've used for printing photo albums off your phone
This is the easiest app I've used for printing photo albums off your phone
2026-07-19	Am*****	Frustrating and unreliable. When the app works, it's great. Unfortunately that's inconsistent. Photos don't load, or have "resolution issues" when there are no issues with the source photo.
Frustrating and unreliable. When the app works, it's great. Unfortunately that's inconsistent. Photos don't load, or have "resolution issues" when there are no issues with the source photo.
2026-07-17	He*****	ABSOLUTELY LOOOOVE THIS!!! BEST PHOTO APP EVER!!!
ABSOLUTELY LOOOOVE THIS!!! BEST PHOTO APP EVER!!!
2026-07-16	La*****	I love my books.
I love my books.
2026-07-16	St*****	I have had a fun time with this app. I like that you can build your credits until you have a book or book(s) that you are happy with
I have had a fun time with this app. I like that you can build your credits until you have a book or book(s) that you are happy with
2026-07-16	Je*****	Huge let down. It was super promising and I loved the idea of this app but it wouldn't load half my pics (all my favorites of course). It's super complicated to use and customer service took way to long to get back to me and then still couldn't help.
Huge let down. It was super promising and I loved the idea of this app but it wouldn't load half my pics (all my favorites of course). It's super complicated to use and customer service took way to long to get back to me and then still couldn't help.
2026-07-15	La*****	Great way to show off your photos. we look forward to every book!
Great way to show off your photos. we look forward to every book!
2026-07-15	Ro*****	so glad I found chatbooks.
so glad I found chatbooks.