Reviews of ChargePoint Installer

By: ChargePoint, Inc. App

List of user reviews and ratings for ChargePoint Installer

Total ratings

1.85 (Rating count: 59)

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Review summary

Users commonly report that the ChargePoint Installer app frequently fails to scan QR codes and connect to chargers, issuing vague error messages that hinder setup. Multiple users express frustration over poor app functionality and confusing usage instructions, sometimes needing to use alternative apps for charger configuration. Despite some positive feedback from professional installers finding it easy, the majority mention reliability and usability issues, along with concerns over account conflicts between installer and driver apps.

Pros

Easy installation for some professional installers
Flawless setup reported by at least one user

Cons

QR code scanning functionality is poor or fails frequently
App gives generic error messages like "something went wrong" without useful details
App often fails to connect to chargers on Android devices
Confusing and inconsistent user experience; conflicting instructions and poor communication
Email registration conflicts prevent using the same account for installer and driver apps

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User Reviews

Recent rating average: 1.40

All time rating average: 1.85

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85% (17)

Date	Author	Comment
2024-08-31	Sa*****	Don't waste your time! Homeowner uses their ap to connect to wifi and set amperage, this literally does nothing. What's appalling is that the ChargePoint university says you need to use it... They need to have a meeting or something and communicate with each other
Don't waste your time! Homeowner uses their ap to connect to wifi and set amperage, this literally does nothing. What's appalling is that the ChargePoint university says you need to use it... They need to have a meeting or something and communicate with each other
2024-06-17	Je*****	Dont use this app. Use the "Driver" ChargePoint app to do the CP Home Flex final configuration. This App only gives constant "something went wrong" errors. But the Driver app finished the installation and config in under 2 minutes. Sweet!
Dont use this app. Use the "Driver" ChargePoint app to do the CP Home Flex final configuration. This App only gives constant "something went wrong" errors. But the Driver app finished the installation and config in under 2 minutes. Sweet!
2024-04-20	Ke*****	The app just gave a nondescript error message and wouldn't connect my charger. Chargepoint recommended using the charging app to activate instead.
The app just gave a nondescript error message and wouldn't connect my charger. Chargepoint recommended using the charging app to activate instead.
2024-04-19	Za*****	Very frustrating to even need to use your app in the first place, you should make a better product that doesn't require me to scan stuff to get it working, as an installer of EVs for a living I will never recommend your product, frustrating and annoying. My professional advice is to go with tesla units because eventually their charging connections will be universal
Very frustrating to even need to use your app in the first place, you should make a better product that doesn't require me to scan stuff to get it working, as an installer of EVs for a living I will never recommend your product, frustrating and annoying. My professional advice is to go with tesla units because eventually their charging connections will be universal
2024-04-12	Ja*****	It does not scan the qr code and manually I have not idea where to get the IP address, worthless.
It does not scan the qr code and manually I have not idea where to get the IP address, worthless.
2024-03-31	Ch*****	So frustrating trying to set up the app. QR code is too small to scan. After spend hundreds on a product to not even be able to set up is preposterous
So frustrating trying to set up the app. QR code is too small to scan. After spend hundreds on a product to not even be able to set up is preposterous
2024-01-13	Yo*****	Terrible app. Not working on Android phone.
Terrible app. Not working on Android phone.
2024-01-03	Du*****	As an installer it was easy to install for my customer. Also, easy to use that for my customer
As an installer it was easy to install for my customer. Also, easy to use that for my customer
2023-12-29	Br*****	What an absolute disaster of not only an app, but a backend. I had to extract the mac address from the QR code to enter it manually because the terrible app would not pick it up. When I put it in with the password it just said "something went wrong" which is an error not even worth showing.
What an absolute disaster of not only an app, but a backend. I had to extract the mac address from the QR code to enter it manually because the terrible app would not pick it up. When I put it in with the password it just said "something went wrong" which is an error not even worth showing.
2023-12-13	Re*****	Does not work and unnecessary. Just use the CP app to set up quickly and easily.
Does not work and unnecessary. Just use the CP app to set up quickly and easily.