Reviews of ChargePoint Installer

By: ChargePoint, Inc.

List of user reviews and ratings for ChargePoint Installer

Total ratings

1.88 (Rating count: 57)

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Review summary

Users commonly report that the ChargePoint Installer app frequently fails to scan QR codes and connect to chargers, issuing vague error messages that hinder setup. Multiple users express frustration over poor app functionality and confusing usage instructions, sometimes needing to use alternative apps for charger configuration. Despite some positive feedback from professional installers finding it easy, the majority mention reliability and usability issues, along with concerns over account conflicts between installer and driver apps.

Pros

Easy installation for some professional installers
Flawless setup reported by at least one user

Cons

QR code scanning functionality is poor or fails frequently
App gives generic error messages like "something went wrong" without useful details
App often fails to connect to chargers on Android devices
Confusing and inconsistent user experience; conflicting instructions and poor communication
Email registration conflicts prevent using the same account for installer and driver apps

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User Reviews

Recent rating average: 1.40

All time rating average: 1.88

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44% (17)

Date	Author	Comment
2024-08-31	Sa*****	Don't waste your time! Homeowner uses their ap to connect to wifi and set amperage, this literally does nothing. What's appalling is that the ChargePoint university says you need to use it... They need to have a meeting or something and communicate with each other
Don't waste your time! Homeowner uses their ap to connect to wifi and set amperage, this literally does nothing. What's appalling is that the ChargePoint university says you need to use it... They need to have a meeting or something and communicate with each other
2024-06-17	Je*****	Dont use this app. Use the "Driver" ChargePoint app to do the CP Home Flex final configuration. This App only gives constant "something went wrong" errors. But the Driver app finished the installation and config in under 2 minutes. Sweet!
Dont use this app. Use the "Driver" ChargePoint app to do the CP Home Flex final configuration. This App only gives constant "something went wrong" errors. But the Driver app finished the installation and config in under 2 minutes. Sweet!