Reviews of Chargefox: EV Charging Network

By: Chargefox

List of user reviews and ratings for Chargefox: EV Charging Network

Total ratings

2.50 (Rating count: 232)

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Review summary

Chargefox app offers comprehensive features including maps and charger details with a generally user-friendly experience and competitive pricing. However, users commonly report frequent connectivity and login errors, unreliable and poorly maintained charging stations, unsatisfactory customer support, and several usability issues such as slow performance and lack of important features. Privacy concerns related to location tracking and problematic app registration process are also noted. Many users face challenges with station availability and inconvenient locations, impacting overall satisfaction.

Pros

Has full features like map showing nearby charging stations with charging status and charger types.
Very good and cheapest charging app with user-friendly interface.
Provides useful information upfront and has successfully charged vehicles for many users.
Chargefox staff responsive and helpful in some cases.
Ability to add payment methods and use RFID cards for charging.

Cons

App frequently has internet connectivity issues and errors preventing use or login.
Many charging stations are faulty, unavailable or poorly maintained causing inconvenience.
Customer support is often unhelpful, rude, or unsympathetic to user problems.
App is slow, clunky, buggy, and has a poor sign in/up experience on Android.
Location privacy concerns due to invasive location mode requirements.
Lack of features such as notifications when charging spots are free, ability to restart charging remotely, or search functionality in the app.
Some charging stations located in inconvenient locations or behind locked gates.
Issues with associating RFID cards to accounts and lost payment information.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.50

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325% (13)

Date	Author	Comment
2025-01-27	sa*****	Took some time for initial registration and first charge but the the app has full features i.e. map showing nearby charging stations, active/working stations shown in orange, available charger types and progress with charging. Loved it.
Took some time for initial registration and first charge but the the app has full features i.e. map showing nearby charging stations, active/working stations shown in orange, available charger types and progress with charging. Loved it.
2025-01-20	Ma*****	Trying to login and update details but nothing works, so I'll have to leave without power, support in app, nothing works and no one interested in helping. Not worth trying. Can't even cancel and restart from scratch. Extremely dissapointed, dissatisfied. Poor business. M
Trying to login and update details but nothing works, so I'll have to leave without power, support in app, nothing works and no one interested in helping. Not worth trying. Can't even cancel and restart from scratch. Extremely dissapointed, dissatisfied. Poor business. M