Reviews of Access CU

By: Access Credit Union Limited

List of user reviews and ratings for Access CU

Total ratings

3.29 (Rating count: 863)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Multiple users report severe performance issues with the Access CU app, including frequent loading failures, crashes, and slow or unsuccessful login attempts. The app notably only functions well over Wi-Fi, with mobile data connectivity causing problems. Mobile deposit is unreliable due to camera focus problems, and many find the user interface difficult to navigate. Due to these persistent issues, several users express frustration and consider switching banks.

Pros

None mentioned consistently across reviews

Cons

App frequently fails to load or crashes, preventing access
Sign-in process is slow and often unsuccessful
App works only on Wi-Fi; mobile data connectivity issues
Mobile deposit feature is unreliable, especially camera focus issues
User interface is not user-friendly and sessions end abruptly

Upgrade to see all 5 reviews

User Reviews

Recent rating average: 1.50

All time rating average: 3.29

Upgrade to see all 5 reviews

460% (23)

Date	Author	Comment
2025-01-27	Da*****	Rarely works. Always stuck trying to load the page. Lucky if you can manage to sign in but will just get stuck loading the next page as soon as you try to do anything else.
Rarely works. Always stuck trying to load the page. Lucky if you can manage to sign in but will just get stuck loading the next page as soon as you try to do anything else.
2024-12-26	Na*****	Garbage app. Doesn't even use the app. Just opens browser and logs in through that. Half the time I log in it just loads forever. Transfers don't work.
Garbage app. Doesn't even use the app. Just opens browser and logs in through that. Half the time I log in it just loads forever. Transfers don't work.