Reviews of Java Espress Beverage Company

By: Java Espress Beverage Co.

List of user reviews and ratings for Java Espress Beverage Company

Total ratings

4.25 (Rating count: 147)

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Review summary

Users appreciate the app's rewards program and the convenience of online ordering when it works, alongside friendly in-store service enhancing the experience. However, many report persistent problems with the ordering feature, including location restrictions, frequent errors, and payment issues. The app is also criticized for glitches, slow performance, and difficulties managing rewards and gift cards, all of which impair its reliability and usefulness.

Pros

Ability to earn and track rewards points through the app
Convenient to order drinks online and save time
Friendly and perfect coffee service at stores, enhancing overall experience

Cons

App has significant ordering issues; users cannot order in certain locations or at all times
Ordering function often doesn't work or returns errors preventing completion
Users are required to enter payment info repeatedly and face issues with reloading their Java Card via the app
The app is glitchy, slow, and difficult to navigate at times
Inability to add or use Java gift cards and rewards cards properly within the app

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User Reviews

Recent rating average: 1.90

All time rating average: 4.25

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45% (9)

Date	Author	Comment
2024-09-08	An*****	Only let's you select one location
Only let's you select one location
2024-09-05	Ze*****	It is now Sept, still can't order in Utah off the app!!!! Will update stars when you allow app ordering in Utah. For now I will just go to places that allow you order via online or the app.
It is now Sept, still can't order in Utah off the app!!!! Will update stars when you allow app ordering in Utah. For now I will just go to places that allow you order via online or the app.
2024-08-25	Da*****	I've downloaded this app twice. It will not allow me to enter my phone number so I can not create an account. Bummer.
I've downloaded this app twice. It will not allow me to enter my phone number so I can not create an account. Bummer.
2023-11-14	Ma*****	Why have an app, when you can't use it to order anything. Hell, it won't even let you see the menu. Uninstalled.
Why have an app, when you can't use it to order anything. Hell, it won't even let you see the menu. Uninstalled.
2023-09-29	Go*****	I can no longer use the order function of the app. My mom has to watch what she drinks and I used the order function to see what is all in the drink, but I can't do that know. So I have to hold up the line to ask a bunch of questions every time I go to order a drink.
I can no longer use the order function of the app. My mom has to watch what she drinks and I used the order function to see what is all in the drink, but I can't do that know. So I have to hold up the line to ask a bunch of questions every time I go to order a drink.
2023-07-26	Ka*****	Latest update has ruined my experience! I can no longer order on the app for my smoothie to be ready on my way to work-- I get a recurrent message saying "ordering stores are not available at this time". Fix it please!!!!
Latest update has ruined my experience! I can no longer order on the app for my smoothie to be ready on my way to work-- I get a recurrent message saying "ordering stores are not available at this time". Fix it please!!!!
2022-10-26	Co*****	I love Java, and I'm loving the ability to earn rewards! I would gladly give 5 stars if I could use the app to place orders, AND if I didn't have to enter my bank card info every time I want to reload money.
I love Java, and I'm loving the ability to earn rewards! I would gladly give 5 stars if I could use the app to place orders, AND if I didn't have to enter my bank card info every time I want to reload money.
2022-08-28	Hi*****	Agree with Katy!!!! I can't order on the app! So frustrating
Agree with Katy!!!! I can't order on the app! So frustrating
2022-08-21	Ma*****	This app is great if you want to save time and order online but it's super glitchy and don't expect to actually be able to use any of the points you earn on buying drinks.
This app is great if you want to save time and order online but it's super glitchy and don't expect to actually be able to use any of the points you earn on buying drinks.
2022-06-25	T *****	It's so awesome being able to earn points! It's nice to have, especially if you like coffee!!
It's so awesome being able to earn points! It's nice to have, especially if you like coffee!!