Reviews of Hot Table

By: Incentivio Inc. App

List of user reviews and ratings for Hot Table

Total ratings

4.63 (Rating count: 638)

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Review summary

Users appreciate the delicious and consistent food quality, friendly staff, and easy app usability with a rewarding loyalty program. However, multiple updates to the app have introduced issues like excessive background running, forced location permissions, gift card payment problems, pickup time selection difficulties, and loss of loyalty points. These recurring problems lead to frustration despite satisfaction with the food and service.

Pros

Food quality is consistently good and delicious.
Staff are friendly and provide excellent service.
App is generally easy to use for ordering and the loyalty rewards program is appreciated.
Locations maintain good food preparation and order accuracy.

Cons

App update issues causing constant background running and battery drain.
Forced mandatory location permissions that seem excessive to users.
Problems with payment via gift cards - cannot split payments or use multiple gift cards.
Difficulty selecting or confirming pickup times during ordering process.
App updates causing loss of loyalty points and requiring unwanted app upgrades.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.63

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23% (5)

Date	Author	Comment
2025-01-23	Au*****	I have been on this site for far too long. It's next to impossible to first find the menu. Wth do I have to give all my info or sign up to look at a menu? It's ridiculous! Their options are horrible! I was going to order, but nooooway! I WILL GO somewhere else! if u feel LIKE you don't have to give personal info just to browse. Worst website setup! I'll go where I don't have to give them my first child! Stupid.
I have been on this site for far too long. It's next to impossible to first find the menu. Wth do I have to give all my info or sign up to look at a menu? It's ridiculous! Their options are horrible! I was going to order, but nooooway! I WILL GO somewhere else! if u feel LIKE you don't have to give personal info just to browse. Worst website setup! I'll go where I don't have to give them my first child! Stupid.
2024-08-01	Ka*****	Food is delicious!! I wish I had discovered them sooner!
Food is delicious!! I wish I had discovered them sooner!
2024-07-05	St*****	the app is good but if you go over on a gift card it will not let you use the balance on the gift card then pay the rest with another source - so it is almost impossible to empty the gift card
the app is good but if you go over on a gift card it will not let you use the balance on the gift card then pay the rest with another source - so it is almost impossible to empty the gift card
2024-05-02	Ju*****	changing ingredients can only be done by typing changes and hoping they are seen. times seem unreliable. started an order and when I went to pay, it wanted an extra 25 minutes
changing ingredients can only be done by typing changes and hoping they are seen. times seem unreliable. started an order and when I went to pay, it wanted an extra 25 minutes
2024-03-06	Li*****	I wished I had a Hot Table near me since I ate at one while traveling. The new Franklin MA location did not disappoint!
I wished I had a Hot Table near me since I ate at one while traveling. The new Franklin MA location did not disappoint!
2023-12-19	Pa*****	difficult to pay with gift cards,won't accept payment from multiple gift cards
difficult to pay with gift cards,won't accept payment from multiple gift cards
2023-11-25	Ke*****	it would be nice to be able to customize more while ordering.
it would be nice to be able to customize more while ordering.
2023-09-29	Ci*****	App is very easy to use The food is always ready on time and the quality is very good
App is very easy to use The food is always ready on time and the quality is very good
2023-06-26	pi*****	Staff is friendly. The food is always fresh. And my orders have always been correct.
Staff is friendly. The food is always fresh. And my orders have always been correct.
2023-05-04	R.*****	Excellent quality and service everytime I've gone. staff is always friendly. The southwest chicken is an old standby, gotta add fresh jalapeno!
Excellent quality and service everytime I've gone. staff is always friendly. The southwest chicken is an old standby, gotta add fresh jalapeno!