ICTS

CYC Application is the official mobile application of Coimbatore City Municipal Corporation (CCMC) designed to provide citizens with a simple, transparent, and efficient platform to register and track civic complaints.

The app enables residents of Coimbatore city to report public issues, monitor complaint status in real time, and receive updates until resolution. It also helps municipal officials manage complaints effectively through dashboards, analytics, and location-based monitoring.

Key Features

Citizen Complaint Registration

Register civic complaints anytime, anywhere

Select complaint category, department, zone, and ward

Upload photos for better clarity

Automatic location capture using GPS

Complaint Tracking & Dashboard

Real-time complaint status updates

Zone-wise, ward-wise, department-wise filtering

Source-wise complaint monitoring

Clear visibility of pending and resolved issues

Analytics & Insights

View most frequent complaints

Identify critical and high-priority complaints

Monitor complaint resolution timelines

Improve service efficiency through data-driven insights

Complaint Escalation

Automatic escalation for delayed complaints

Multi-level escalation to higher authorities

Ensures accountability and timely resolution

Map View & Nearby Complaints

Interactive map view of complaint locations

View nearby and area-wise complaints

Helps officials identify complaint clusters and hotspots

Push Notifications

Instant alerts for complaint registration

Status updates and resolution notifications

Escalation and feedback alerts