Reviews of Cartlow

By: Cartlow App

List of user reviews and ratings for Cartlow

Total ratings

3.96 (Rating count: 17,383)

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Review summary

The reviews show a pattern of delivery and service failings. The app is often criticized for slow or unreliable delivery, poor customer support, and frustrating return/refund processes (with refunds sometimes deducted). Numerous cases involve defective or incorrect items, sometimes with distrustful experiences like scams or non-delivery promises. A minority report positives (e.g., some orders were delivered correctly and a warranty was noted), but overall sentiment is largely negative regarding fulfillment and post-purchase support.

Pros

Good store/service (appears in multiple reviews)
Some reviews note a positive warranty experience and occasional satisfactory delivery/ordering events

Cons

Poor customer service and unresponsive support across multiple reviews
Delivery delays and unmet delivery promises (e.g., advertised instant delivery but delays persist)
Difficulties with returns and refunds, including long processing times and deductions from refunds
Receiving defective, incorrect, or used items (wrong model, damaged goods)
Trust concerns including accusations of scams or non-delivery of promised gifts/gift cards

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User Reviews

Recent rating average: 1.40

All time rating average: 3.96

Upgrade to see all 184 reviews

80% (148)

Date	Author	Comment
2026-08-16	حس*****	very very good 👍
very very good 👍
2026-08-11	Al*****	paid since 8 August, still only “Processing” until now. Very slow order processing, zero updates, no replies to inquiries even after expected delivery date. Needs big improvement in speed and customer communication.
paid since 8 August, still only “Processing” until now. Very slow order processing, zero updates, no replies to inquiries even after expected delivery date. Needs big improvement in speed and customer communication.
2026-08-10	Dr*****	من أسوأ التجارب في التسوق—تأخر شحن غير مبرر، وخدمة عملاء متجاهلة، ورفض لإلغاء الطلب أو إعادة الأموال. احذروا التعامل معهم. One of the worst shopping experiences—unjustified shipping delay, ignored customer service, and a refusal to cancel the order or refund the money. Beware of dealing with them.
من أسوأ التجارب في التسوق—تأخر شحن غير مبرر، وخدمة عملاء متجاهلة، ورفض لإلغاء الطلب أو إعادة الأموال. احذروا التعامل معهم. One of the worst shopping experiences—unjustified shipping delay, ignored customer service, and a refusal to cancel the order or refund the money. Beware of dealing with them.
2026-08-03	Fa*****	useless. zero customer support
useless. zero customer support
2026-08-03	وس*****	delivery delay
delivery delay
2026-08-03	A.*****	only gives you few hours to return product
only gives you few hours to return product
2026-07-28	Ra*****	after you made the purchase they will inform you that it is out of stock while it is supposed to be an instant delivery
after you made the purchase they will inform you that it is out of stock while it is supposed to be an instant delivery
2026-07-20	Ma*****	very bad service, very long long time delivery
very bad service, very long long time delivery
2026-07-19	Si*****	Very Worst App, I purchased binance gift card, it's shows instant delivery. but I followed up 2 days. They're asking so many documents. still after sharing all they're are not ready to deliver gift card. They're customer support also very pathetic late replies. I asked for refund, I don't know whether they refund or not I'm waiting for that. if I receive it. I'll update here
Very Worst App, I purchased binance gift card, it's shows instant delivery. but I followed up 2 days. They're asking so many documents. still after sharing all they're are not ready to deliver gift card. They're customer support also very pathetic late replies. I asked for refund, I don't know whether they refund or not I'm waiting for that. if I receive it. I'll update here
2026-07-18	so*****	returns experience very is bad
returns experience very is bad