Reviews of Carroll EMC

By: Carroll Electric Membership Corporation

List of user reviews and ratings for Carroll EMC

Total ratings

3.82 (Rating count: 107)

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Review summary

Users appreciate the app's convenience for managing payments and its role in maintaining power especially during bad weather. However, many experience frequent login and connectivity issues, including server errors and password problems. The app often freezes or crashes, forcing users to reinstall it. Payment handling can be unreliable, with some payments not being recorded. Additionally, notifications sometimes fail to work, leading to user frustration.

Pros

Allows making payments easily even on holidays and weekends
Helps keep the power on during bad weather
Provides a convenient option to manage electricity accounts
Good customer service and company reputation

Cons

Frequent login issues including invalid password or username errors
App connectivity problems such as server failures and inability to connect
App freezes and crashes requiring frequent reinstallations
Payment processing issues where payments appear not received
Notifications not working properly on some devices

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User Reviews

Recent rating average: 2.00

All time rating average: 3.82

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30% (12)

Date	Author	Comment
2025-01-20	Ca*****	Needs important inside the company as a whole
Needs important inside the company as a whole
2023-07-31	Ke*****	Ever since the update, it says server failure or wrong password. But if I change the password, it says I can't use the existing password.
Ever since the update, it says server failure or wrong password. But if I change the password, it says I can't use the existing password.