Reviews of Carroll Electric - myAccount

By: Carroll Electric Coop. Corp. App

List of user reviews and ratings for Carroll Electric - myAccount

Total ratings

3.97 (Rating count: 35)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

The app is praised for paying bills easily and generally functioning, but users repeatedly report login and access problems, payment errors on due dates, and account linking issues. Occasional setup or installation friction further hampers the experience. Overall, it’s valued for bill payments yet plagued by reliability concerns.

Pros

Excellent app.
Fantastic best way to pay your bill.
Works great!

Cons

Login/sign-in/access issues with the app (can't log in, sign-in failures, or inability to access).
Payment errors that prevent paying on due dates or show error codes.
App fails to recognize or link account information (account number/phone number mismatch).
General instability/communication errors or installation/setup problems.

Upgrade to see all 14 reviews

User Reviews

Recent rating average: 3.80

All time rating average: 3.97

Upgrade to see all 14 reviews

43% (6)

Date	Author	Comment
2024-07-11	ba*****	Great service been with them for over 30 years
Great service been with them for over 30 years
2024-02-16	Di*****	Excellent app.
Excellent app.
2023-12-20	Em*****	This is such a limited and broken app. I can't even pay on the due date anymore because every day I try, it gives me an error code. What's the point in having an app if there's literally no ease of access?
This is such a limited and broken app. I can't even pay on the due date anymore because every day I try, it gives me an error code. What's the point in having an app if there's literally no ease of access?
2023-02-11	CH*****	Keeps our lights on in the worst weather!!
Keeps our lights on in the worst weather!!
2022-01-27	Li*****	I always call in and make pmt and its so easy and fast.
I always call in and make pmt and its so easy and fast.
2021-12-28	Mi*****	Can't log in with password.
Can't log in with password.
2021-12-23	Ba*****	Fantastic best way to pay your bill
Fantastic best way to pay your bill
2021-07-01	RI*****	Works great!
Works great!
2021-05-17	Gl*****	Great people and great work Thank you guys and girls
Great people and great work Thank you guys and girls
2020-01-12	A *****	Love your service. Hate your app. I have triedmultiple times to install this app and make it work but it will not recognize my account number and my phone number together even though when I call you it works just fine.
Love your service. Hate your app. I have triedmultiple times to install this app and make it work but it will not recognize my account number and my phone number together even though when I call you it works just fine.