Reviews of Carbonite Mobile

By: Carbonite, Inc. App

List of user reviews and ratings for Carbonite Mobile

Total ratings

2.99 (Rating count: 2,125)

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Review summary

Reviews for Carbonite Mobile on Android largely report instability. The most frequent issues are login UI problems (the login button hidden behind back/navigation bars), repeated crashes or freezes when opening or downloading files, and startup failures (intro slides stuck, logo or web login not responding). Users also see error messages like 'Something went wrong with your request.' While some say the app is a useful remote access tool when it works, the sentiment is largely negative due to consistency and reliability problems. A few updates appear to resolve issues for some users.

Pros

Provides mobile remote access to PC files (on-the-go).
When functioning, it's a useful tool for accessing files from anywhere.
Some users report improvements after updates restoring functionality.

Cons

Login UI is obscured by the device's navigation/back button, making login inaccessible.
The app crashes or freezes when opening files or during downloads.
App often won't start or gets stuck on startup/intro screens or the web login page.
Error messages like "Something went wrong with your request" appear frequently.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.99

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68% (55)

Date	Author	Comment
2026-06-14	Al*****	Android app does not work, can't access my files remotely. It's been this way for over a years. Why should I pay for this any longer?
Android app does not work, can't access my files remotely. It's been this way for over a years. Why should I pay for this any longer?
2026-05-30	Da*****	I'm using a Samsung Galaxy A15-5G running Android version 16. The app loads, but I have no functions available. There appears to be a Log In button/link covered up by the phones system bar at the bottom of the screen, but I can't get to it. App is useless as-is.
I'm using a Samsung Galaxy A15-5G running Android version 16. The app loads, but I have no functions available. There appears to be a Log In button/link covered up by the phones system bar at the bottom of the screen, but I can't get to it. App is useless as-is.
2026-05-30	Ma*****	TOTAL RUBBISH - it crashes immediately. I reinstalled the App but as soon as I try to access a file, it crashes.
TOTAL RUBBISH - it crashes immediately. I reinstalled the App but as soon as I try to access a file, it crashes.
2026-05-28	Jo*****	doesn't work
doesn't work
2026-05-24	St*****	Easy to use.
Easy to use.
2026-05-18	Ma*****	I cant log in because the login button is on top of the back button on the phone. Who designed this?
I cant log in because the login button is on top of the back button on the phone. Who designed this?
2026-05-12	Da*****	no way to even login. s21 Ultra
no way to even login. s21 Ultra
2026-05-11	Jo*****	Why is the login button down on the bar at the bottom of the phone where you can hardly get to it? The app is also horribly slow on Wi-Fi or even 5G wideband and I'm not able to download files even trying it on two different phones.
Why is the login button down on the bar at the bottom of the phone where you can hardly get to it? The app is also horribly slow on Wi-Fi or even 5G wideband and I'm not able to download files even trying it on two different phones.
2026-05-11	Ro*****	Won't log me in. Times out.
Won't log me in. Times out.
2026-04-25	Jo*****	App doesn't work on my Samsung s26 Ultra.
App doesn't work on my Samsung s26 Ultra.