Reviews of Capsule Pharmacy

By: Capsule Pharmacy App

List of user reviews and ratings for Capsule Pharmacy

Total ratings

3.72 (Rating count: 334)

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Review summary

Capsule Pharmacy's app offers convenient prescription transfers, free delivery, and helpful customer service, making medication management easier for many users. However, recurring issues include app instability, buggy features, poor communication around prescriptions and authorizations, and delivery problems like missed calls and delays. Users appreciate fast, friendly service but face challenges due to the app's glitches and inconsistent courier responsiveness.

Pros

Convenient and easy prescription transfer and delivery process.
Friendly and helpful customer service with good communication via phone or text.
App provides useful medication information and scheduling features.
Free and timely medication delivery to the user's door.
Ability to manage prescriptions and insurance details through the app.

Cons

The app has multiple bugs including crashing and missing features like refill requests and notifications.
Poor communication and follow-up from the pharmacy on prescriptions and pre-authorizations.
Issues with delivery timing, courier responsiveness, and delivery instructions not being followed.
App interface and features are sometimes confusing or buggy, making it hard to update account details or track medications effectively.
Some medicines are unavailable and require transfers, limiting convenience. Customers also express frustration with mandatory tipping in the app.

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User Reviews

Recent rating average: 3.60

All time rating average: 3.72

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18% (11)

Date	Author	Comment
2026-03-16	K.*****	transfer prescriptions to them put in your address, they deliver to to you! Awesome! highly recommend this company!!
transfer prescriptions to them put in your address, they deliver to to you! Awesome! highly recommend this company!!
2026-03-04	Ad*****	excellent app experience
excellent app experience
2026-02-24	Le*****	The service itself is great, the app however doesn't work for me. I never get the security text, I get them from any other app or site I need to use it with, just not capsule. Website has no issues tho.
The service itself is great, the app however doesn't work for me. I never get the security text, I get them from any other app or site I need to use it with, just not capsule. Website has no issues tho.
2026-02-05	Da*****	the App is working great. starting in January I no longer receive text messages that my prescription is ready. I don't know if it is the pharmacy or the app. but it didn't start this until January when they did updates if this is a pharmacy I will remove this review
the App is working great. starting in January I no longer receive text messages that my prescription is ready. I don't know if it is the pharmacy or the app. but it didn't start this until January when they did updates if this is a pharmacy I will remove this review
2026-02-01	Sh*****	Verification UX is terrible. Include other options when verifying identity. This app will automatically log me out and have go through a broken user experience.
Verification UX is terrible. Include other options when verifying identity. This app will automatically log me out and have go through a broken user experience.
2026-01-31	Au*****	BE CAREFUL THEY WILL SCAM YOU TO PAY OUT OF POCKET. I contact them several times during the week asking them what's going on..They held my prescription from me for a week then told me I had a $30 copay. After I told them they are a scam I'll contact my insurance.. They said we got two insurance ID #s on file can I confirm. "Like they were having trouble with confusion" The first ID# they gave me was my cell phone. The second ID# was my insurance. Just straight trying to scam me.
BE CAREFUL THEY WILL SCAM YOU TO PAY OUT OF POCKET. I contact them several times during the week asking them what's going on..They held my prescription from me for a week then told me I had a $30 copay. After I told them they are a scam I'll contact my insurance.. They said we got two insurance ID #s on file can I confirm. "Like they were having trouble with confusion" The first ID# they gave me was my cell phone. The second ID# was my insurance. Just straight trying to scam me.
2026-01-16	Ma*****	These folks are AMAZING!! They make everything super easy for you - they remind you when an RX is ready for refill, you just go into the app, choose what rx you need, choose the day and time (3hr window) and check out. They'll text you a reminder the day before & the day of delivery, when the driver is on their way and when they get there. They hand you your bag w/your meds, you sign, and it's done! They're ALWAYS THERE ON TIME!! And they make everything easy!! Love them!!
These folks are AMAZING!! They make everything super easy for you - they remind you when an RX is ready for refill, you just go into the app, choose what rx you need, choose the day and time (3hr window) and check out. They'll text you a reminder the day before & the day of delivery, when the driver is on their way and when they get there. They hand you your bag w/your meds, you sign, and it's done! They're ALWAYS THERE ON TIME!! And they make everything easy!! Love them!!
2026-01-13	Jo*****	Current Android version, the call and text buttons to communicate while the order is in transit are not functional. Cleared cache, resigned in from step 0, permissions enabled, ensured current version, but unable to solve.
Current Android version, the call and text buttons to communicate while the order is in transit are not functional. Cleared cache, resigned in from step 0, permissions enabled, ensured current version, but unable to solve.
2026-01-13	Ch*****	I really like this pharmacy, I just have a question. why is it that the only options for delivery times are in the evening. I need my medication within the 2-3 hour time frame that my doctor ordered it especially with antibiotics. delays like this can mean that an immune compromised person like myself that has an infection can potentially get worse before we get the medication. I can't go to the ER because the reason my immune system is compromised is due to chemo.
I really like this pharmacy, I just have a question. why is it that the only options for delivery times are in the evening. I need my medication within the 2-3 hour time frame that my doctor ordered it especially with antibiotics. delays like this can mean that an immune compromised person like myself that has an infection can potentially get worse before we get the medication. I can't go to the ER because the reason my immune system is compromised is due to chemo.
2026-01-12	Ja*****	outstanding... delivery if in vicinity of pharmacy has no fees, you can tip the driver if you want but not required. Very few problems since I was informed of them in 2021.
outstanding... delivery if in vicinity of pharmacy has no fees, you can tip the driver if you want but not required. Very few problems since I was informed of them in 2021.