Reviews of San Bernardino County Library

By: OCLC Capira App

List of user reviews and ratings for San Bernardino County Library

Total ratings

3.77 (Rating count: 79)

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Review summary

Users appreciate the San Bernardino County Library app for its convenience in managing library cards and accessing library services digitally. However, many users experience frequent app crashes, especially when adding accounts, and face functional limitations like barcode input issues on Android. Customer support is often viewed as unhelpful, and the app lacks desired features such as event notifications. Despite these issues, the library itself remains beloved for its resources and community value.

Pros

Convenient for storing library cards digitally, preventing loss of physical cards.
Easy access to check the status of holds, renew items, and check out items from the phone.
Allows managing library cards for multiple family members.
The library itself is appreciated as a great place to study, research, and for community use.
Users appreciate the library's extensive collection and nostalgic value.

Cons

App frequently crashes when users try to add or load their accounts.
The app does not support entering alphanumeric barcodes on Android, unlike the iPhone version.
Customer support/chat for the app is reportedly unhelpful and sometimes rude.
The app lacks features such as displaying upcoming events, which users have requested.
Some users report being incorrectly charged for books they had already returned.

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User Reviews

Recent rating average: 3.10

All time rating average: 3.77

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55% (11)

Date	Author	Comment
2024-07-23	Ji*****	It is so fun to go to the libary and it's big because I've been to others and there small
It is so fun to go to the libary and it's big because I've been to others and there small
2024-07-13	Je*****	Good place to study, research, or charge your phone 😆 always clean 👌
Good place to study, research, or charge your phone 😆 always clean 👌
2022-03-30	Gr*****	The app is very convenient. My son lost his library card, luckly its saved on the app. I hope they can add upcoming events on the app so people can know about them.
The app is very convenient. My son lost his library card, luckly its saved on the app. I hope they can add upcoming events on the app so people can know about them.
2022-03-19	Cl*****	Pretty dumb app. It forgot (?) that can had an account configured and then didn't offer any way to configure or connect my account!
Pretty dumb app. It forgot (?) that can had an account configured and then didn't offer any way to configure or connect my account!
2021-12-08	C.*****	App is wonderful; if you need help using it don't brother with SB Library chat for help; they have no clue how 2 use app & deny there is even a way 2 check out books digitally. They are very rude & incompetent.
App is wonderful; if you need help using it don't brother with SB Library chat for help; they have no clue how 2 use app & deny there is even a way 2 check out books digitally. They are very rude & incompetent.
2021-10-30	Sh*****	I will advise anyone on an android, or otherwise having issues, to use the app Libby. I found it yesterday an am able to set up my account and get ebooks without issue. On a separate not, I see the issue for me is that for the barcode, it only allows me to enter the numbers on here... but the true barcode contains letters and numbers. Iphone app lets you do it without issue. So, suggestion is to delete this app on android and use Libby
I will advise anyone on an android, or otherwise having issues, to use the app Libby. I found it yesterday an am able to set up my account and get ebooks without issue. On a separate not, I see the issue for me is that for the barcode, it only allows me to enter the numbers on here... but the true barcode contains letters and numbers. Iphone app lets you do it without issue. So, suggestion is to delete this app on android and use Libby
2021-09-05	Os*****	YOUR TEMPLES OF 🕍 BOOKS AND HISTORY AND FANTASY ALWAYS BEING MY SAFE HEAVEN SEENS I FOUND YOU EXISTED IN THE 1990S.ADE. NOW ITS RARE TO SEE U OPEN BUT I FOUND U WHEN I WALK AROUND. NOW LOOK AT YOU ALL TECH UP. LOVE IT TOTALY APHRODITE & SAILOR BIINUS APPROVED 🎤 DROP FOR AWESOMENESS. IN RPG GAMES THERE LIBRARIES SO WHERE REAL DATA IS BANNED IN THERE REGION THEY CAN FEEL SAFE READ SEE HOW IMPACTFUL YOU GUYS ARE. SAVING KIDS AND ADULTS ALIKE. NEVER SAY I TRY SAY WE DID AND WE DID IT FABULOUSLY.
YOUR TEMPLES OF 🕍 BOOKS AND HISTORY AND FANTASY ALWAYS BEING MY SAFE HEAVEN SEENS I FOUND YOU EXISTED IN THE 1990S.ADE. NOW ITS RARE TO SEE U OPEN BUT I FOUND U WHEN I WALK AROUND. NOW LOOK AT YOU ALL TECH UP. LOVE IT TOTALY APHRODITE & SAILOR BIINUS APPROVED 🎤 DROP FOR AWESOMENESS. IN RPG GAMES THERE LIBRARIES SO WHERE REAL DATA IS BANNED IN THERE REGION THEY CAN FEEL SAFE READ SEE HOW IMPACTFUL YOU GUYS ARE. SAVING KIDS AND ADULTS ALIKE. NEVER SAY I TRY SAY WE DID AND WE DID IT FABULOUSLY.
2021-07-28	G *****	As others stated, app is useless since it crashes when user tries to add account A year and a half later, still useless
As others stated, app is useless since it crashes when user tries to add account A year and a half later, still useless
2021-05-09	Ry*****	Love this library I've been coming here since I was a kid but they definitely still have what seems like all of the same books 📚 they have since I was in junior high.
Love this library I've been coming here since I was a kid but they definitely still have what seems like all of the same books 📚 they have since I was in junior high.
2021-03-28	az*****	App keeps crashing when I tried to add my account...
App keeps crashing when I tried to add my account...