Reviews of Canopy

By: Canopy Tax

List of user reviews and ratings for Canopy

Total ratings

4.72 (Rating count: 150)

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Review summary

Users praise Canopy’s mobile app for ease of use, strong document access/uploads, performance and responsive support. Repeated complaints center on missing mobile features/desktop parity (comments, billing, reminders, email integrations), occasional crashes or buggy behavior on some devices, and limitations that force users back to desktop for certain tasks.

Pros

Very easy to use / user-friendly for both staff and clients
Strong document management — quick access to clients, easy uploads from phone/photos, well-organized folders
Mobile app is performant, reliable and often preferred over cloud/virtual drive; good value
Active development and responsive support — frequent updates and feedback implemented quickly

Cons

Missing key on‑the‑go features and desktop parity (comments, reminders, email integration, invoices/billing, default PDF/printer)
Stability issues on some devices and after updates — occasional crashes/buggy behavior
Limitations that prevent completing all tasks from the mobile app, requiring use of desktop or workarounds

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User Reviews

Recent rating average: 4.20

All time rating average: 4.72

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Date	Author	Comment
2024-08-07	Er*****	Easy to use and add files from photos on the phone. However spouses as inactive don't appear like they do on desktop version.
Easy to use and add files from photos on the phone. However spouses as inactive don't appear like they do on desktop version.
2023-12-01	Gr*****	We'd like to see comments as they are the most useful thing for getting work done on the go.
We'd like to see comments as they are the most useful thing for getting work done on the go.