Reviews of Keeper Password Manager

By: Keeper Security, Inc. App

List of user reviews and ratings for Keeper Password Manager

Total ratings

4.67 (Rating count: 111,074)

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Review summary

Users broadly praise Keeper for reliable performance across devices, ease of use, cloud-backed security, and the ability to manage many passwords with customizable fields. However, recurring complaints center on pricing and renewal hassles, including sharp rate hikes and billing confusion with charges and support problems. Several users report being locked out or unable to get timely help, plus issues updating passwords or hitting plan limits (notably editing restrictions and password quotas). Import/export capabilities are also frequently requested or problematic. Overall, the product is valued for features and reliability, but affordability and support barriers are major recurring downsides.

Pros

Reliable cross-device performance
Easy-to-use interface
Cloud backup and strong security
Good for managing many passwords with customizable fields

Cons

Steep, recurring price increases and renewal hassles
Billing problems including double charges and support problems
Account lockouts and difficulty getting timely help
Limitations on editing passwords / plan caps
Import/export limitations or data migration issues

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User Reviews

Recent rating average: 2.60

All time rating average: 4.67

Upgrade to see all 364 reviews

40% (145)

Date	Author	Comment
2026-08-29	cr*****	love this app. wish it was less expensive though
love this app. wish it was less expensive though
2026-08-28	De*****	The "new" version looks like a generic beer can from the 70's…bland and ugly, black on white. UPDATE: I've used Keeper for 13 years. Loyalty means nothing to them. All the complaints are true: Overpriced. Others offer the same features for free. Renewels are a nightmare, ie yrly renewal is $43, but they automatically add $11 for 10gb of storage. Also, they off a one-time discount of 40% off the 1st yr...except they don't tell you that so you're out of luck. Customer Service is rigid, unhelpful.
The "new" version looks like a generic beer can from the 70's…bland and ugly, black on white. UPDATE: I've used Keeper for 13 years. Loyalty means nothing to them. All the complaints are true: Overpriced. Others offer the same features for free. Renewels are a nightmare, ie yrly renewal is $43, but they automatically add $11 for 10gb of storage. Also, they off a one-time discount of 40% off the 1st yr...except they don't tell you that so you're out of luck. Customer Service is rigid, unhelpful.
2026-08-28	Jo*****	I've used this for 20 years approximately and it has been great💯
I've used this for 20 years approximately and it has been great💯
2026-08-27	He*****	I don't like having to pay for a family plan when I am a man person family. I can't tell if there's other options and not having access to sales support sucks.
I don't like having to pay for a family plan when I am a man person family. I can't tell if there's other options and not having access to sales support sucks.
2026-08-26	R *****	lately it keeps glitching saying my plan has expired.
lately it keeps glitching saying my plan has expired.
2026-08-25	Br*****	This app used to be my go to app. safe secure way to store all my passwords, then they changed it and only allowed 10 passwords on free version Who only has 10 passwords, anyway they did me a favour, I found a better one that is completly free and secure.
This app used to be my go to app. safe secure way to store all my passwords, then they changed it and only allowed 10 passwords on free version Who only has 10 passwords, anyway they did me a favour, I found a better one that is completly free and secure.
2026-08-25	Ed*****	the worst manager ever it always wants me to sign up an email and a password and a verification code that is impossible just to go through this is the worst day of my life and I'll ignore u and give it 1 star again if u don't remove it
the worst manager ever it always wants me to sign up an email and a password and a verification code that is impossible just to go through this is the worst day of my life and I'll ignore u and give it 1 star again if u don't remove it
2026-08-24	Ja*****	keeper has been really good. I upgraded to the Samsung 8 ultra android v17. and now it doesn't work half the time. it will input password but not username.
keeper has been really good. I upgraded to the Samsung 8 ultra android v17. and now it doesn't work half the time. it will input password but not username.
2026-08-24	Na*****	Too much price.
Too much price.
2026-08-24	Ma*****	Been using this app for a couple yrs now& love it. My wife and I constantly refer people to it. Edit : As of 2026 they have increased the price each of the last two years so I am looking at possibly switching.
Been using this app for a couple yrs now& love it. My wife and I constantly refer people to it. Edit : As of 2026 they have increased the price each of the last two years so I am looking at possibly switching.