Reviews of Comfort Home

By: Shanghai KONG Intelligent Building Co., Ltd.

List of user reviews and ratings for Comfort Home

Total ratings

1.60 (Rating count: 595)

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Review summary

Users report that Comfort Home app has basic heat pump control functions but suffers from frequent connection and authentication errors, especially the recurring 'chain validation failed' issue after updates. The app logs users out often and lacks true 'remember me' support. Many face problems registering devices or connecting new phones, and the user interface is not intuitive with limited features. Integration with smart home systems like Google Home or Alexa is absent. Some users have managed partial success by troubleshooting network and login issues, but overall reliability and ease of use remain poor.

Pros

Basic functionality is available for managing heat pumps.
Some users managed to workaround issues by using a Wi-Fi extender with 2.4GHz network.
App can control heat pumps from Midea and Inventor brands to some extent.
Occasionally app works after restarting phone or other troubleshooting steps.
Provides energy consumption graphs (though accuracy is questioned).

Cons

Frequent 'chain validation failed' errors preventing connection after updates.
App frequently logs out users, requiring re-login every time it opens despite 'remember me' option.
Poor or failed connectivity with devices, including inability to find or recognize device codes.
No integration with Google Home, Alexa, or other smart home systems, limiting convenience.
User interface is not intuitive, with limited scheduling functionality and inaccurate energy consumption data.
App crashes or fails during device setup, especially on certain devices like Pixel 6.
Device registration process is problematic; registration numbers are often not accepted.

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User Reviews

Recent rating average: 1.90

All time rating average: 1.60

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55% (11)

Date	Author	Comment
2023-08-09	Ri*****	Finally got it working again following the latest upgrade... It's not good. Each upgrade causes me problems, but it has some basic functionality that I use.
Finally got it working again following the latest upgrade... It's not good. Each upgrade causes me problems, but it has some basic functionality that I use.
2023-08-08	Gy*****	Constant error "chain validation failed ". Not working at all ! Edit: Finally, a solution :) Unistalled this app and installed MSmartHome. Perfectly working with my heat pump :)
Constant error "chain validation failed ". Not working at all ! Edit: Finally, a solution :) Unistalled this app and installed MSmartHome. Perfectly working with my heat pump :)
2023-08-07	R *****	It does not work at all. Connection issues, and now machine disappeared and cannot be configured due to "chain validation failed", not even started. Probably due to latest update, please roll back or fix it ASAP
It does not work at all. Connection issues, and now machine disappeared and cannot be configured due to "chain validation failed", not even started. Probably due to latest update, please roll back or fix it ASAP