Reviews of Comfort Home

By: Shanghai KONG Intelligent Building Co., Ltd. App

List of user reviews and ratings for Comfort Home

Total ratings

1.60 (Rating count: 595)

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Review summary

Users report that Comfort Home app has basic heat pump control functions but suffers from frequent connection and authentication errors, especially the recurring 'chain validation failed' issue after updates. The app logs users out often and lacks true 'remember me' support. Many face problems registering devices or connecting new phones, and the user interface is not intuitive with limited features. Integration with smart home systems like Google Home or Alexa is absent. Some users have managed partial success by troubleshooting network and login issues, but overall reliability and ease of use remain poor.

Pros

Basic functionality is available for managing heat pumps.
Some users managed to workaround issues by using a Wi-Fi extender with 2.4GHz network.
App can control heat pumps from Midea and Inventor brands to some extent.
Occasionally app works after restarting phone or other troubleshooting steps.
Provides energy consumption graphs (though accuracy is questioned).

Cons

Frequent 'chain validation failed' errors preventing connection after updates.
App frequently logs out users, requiring re-login every time it opens despite 'remember me' option.
Poor or failed connectivity with devices, including inability to find or recognize device codes.
No integration with Google Home, Alexa, or other smart home systems, limiting convenience.
User interface is not intuitive, with limited scheduling functionality and inaccurate energy consumption data.
App crashes or fails during device setup, especially on certain devices like Pixel 6.
Device registration process is problematic; registration numbers are often not accepted.

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User Reviews

Recent rating average: 1.90

All time rating average: 1.60

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55% (11)

Date	Author	Comment
2023-08-09	Ri*****	Finally got it working again following the latest upgrade... It's not good. Each upgrade causes me problems, but it has some basic functionality that I use.
Finally got it working again following the latest upgrade... It's not good. Each upgrade causes me problems, but it has some basic functionality that I use.
2023-08-08	Gy*****	Constant error "chain validation failed ". Not working at all ! Edit: Finally, a solution :) Unistalled this app and installed MSmartHome. Perfectly working with my heat pump :)
Constant error "chain validation failed ". Not working at all ! Edit: Finally, a solution :) Unistalled this app and installed MSmartHome. Perfectly working with my heat pump :)
2023-08-07	R *****	It does not work at all. Connection issues, and now machine disappeared and cannot be configured due to "chain validation failed", not even started. Probably due to latest update, please roll back or fix it ASAP
It does not work at all. Connection issues, and now machine disappeared and cannot be configured due to "chain validation failed", not even started. Probably due to latest update, please roll back or fix it ASAP
2023-08-05	Sa*****	I change phones and now the device is not in the account anymore. It's asking me to configure the wifi on the device even though it is already connected to the wifi. If I logging with the old phone I can see the heat pump. I tried sharing creating another account with a different email. Still it will not show up. After the August 2nd, 2023 the app doesn't work at all. It gives you and error "chain validation failed"... What ever the heck that means!
I change phones and now the device is not in the account anymore. It's asking me to configure the wifi on the device even though it is already connected to the wifi. If I logging with the old phone I can see the heat pump. I tried sharing creating another account with a different email. Still it will not show up. After the August 2nd, 2023 the app doesn't work at all. It gives you and error "chain validation failed"... What ever the heck that means!
2023-02-28	Ma*****	Using this for a Midea heatpump. Not the most intuitive UI, but I guess it works. What is really annoying is that you have to log in and accept their terms again once a day. Please fix this! Not sure how accurate the consumption is.
Using this for a Midea heatpump. Not the most intuitive UI, but I guess it works. What is really annoying is that you have to log in and accept their terms again once a day. Please fix this! Not sure how accurate the consumption is.
2023-02-03	Li*****	I own a Midea Air Source Heat Pump. This app works but has problems. It logs you out nearly every time you open it. It doesn't appear to integrate with anything else. Good luck if you use Home Assistant. Also the energy consumption graphs seem inaccurate. It seems to think i have an immersion heat connected to my heat pump when I don't. I regret getting a Midea now as I can't accurately track my energy consumption in Home Assistant where everything else is tracked.
I own a Midea Air Source Heat Pump. This app works but has problems. It logs you out nearly every time you open it. It doesn't appear to integrate with anything else. Good luck if you use Home Assistant. Also the energy consumption graphs seem inaccurate. It seems to think i have an immersion heat connected to my heat pump when I don't. I regret getting a Midea now as I can't accurately track my energy consumption in Home Assistant where everything else is tracked.
2023-01-30	Ka*****	Very limitted app when it comes to heat pumps. Also the schedule function does not allow you to choose the zone you want to schedule. Overall...will not be using it.
Very limitted app when it comes to heat pumps. Also the schedule function does not allow you to choose the zone you want to schedule. Overall...will not be using it.
2023-01-10	Ma*****	Require every time to login! Also there is no alexa or Google or anything smart related, this app is waste of time
Require every time to login! Also there is no alexa or Google or anything smart related, this app is waste of time
2023-01-10	Ma*****	Very helpful app. Everyone having problems connecting to your machines just restart your phones or tablets. Would be useful to add the room temperature and if the pump and the machine working or not.
Very helpful app. Everyone having problems connecting to your machines just restart your phones or tablets. Would be useful to add the room temperature and if the pump and the machine working or not.
2023-01-05	Ch*****	It would be nice if we could connect it to google home or Alexa. Or just stayed connected to the app at least.
It would be nice if we could connect it to google home or Alexa. Or just stayed connected to the app at least.