Crescendo Lab - CAAC

Drive long-term revenue through relationship selling. Build in-depth customer relationships, extend customer journey, and empower sales across multiple teams and channels to grow your business continuously.

Omnichannel engagement
• Connect with customers wherever they are: Connect with social channels (LINE, FB, IG, WhatsApp) and Website in one place.

Comprehensive workflows
• Flexible Org Hierarchy: Flexible team setting to align with organizational needs and ensure clear boundaries between teams.
• Centralized knowledge base: Centralized brand knowledge for entry-level agent training, standardized service quality and cross-team coordination.
• Automatic workflow: Automate lead categorization, auto-reply to FAQs, and auto-route chats, so your agents can focus on deep relationship building and sales.

Drive revenue through Chat
• Chat-to-buy experience: Integrated with product catalog to empower product recommendation in chat.
• Custom sales attribution: Conversion tracking and custom attribution setting to motivate agents to close sales in chats.
• Smarketing journeys: Schedule personalized nurturing messages, reservation reminders, repurchase coupons to continuously reactivate customers.

Grow revenue through consolidated data and AI agents
• Comprehensive profiling: Capture and consolidate customers data through auto-tagging, pixel tracking, ecosystem integrations, and flexible data pipelines.
• Chat commerce performances: Detailed chat and commerce performance to support insights discovery and data-driven decisions.