Reviews of CA Mobile Authenticator

By: Symantec Enterprise Division, Broadcom Inc. App

List of user reviews and ratings for CA Mobile Authenticator

Total ratings

2.44 (Rating count: 323)

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Review summary

User feedback centers on reliability and usability issues. The app is valued for adding security and easy verification, and some users find it generally usable. However, the majority report frequent crashes, high resource usage, and instability across devices. A major recurring theme is the lack of dark mode/theme, which irritates users in low-light conditions. Enrollment and activation problems (long setup, activation failures, internal errors) and data loss after reinstall are common pain points. Other issues include device compatibility and absence of biometric login.

Pros

Adds an extra layer of security for accounts.
Easy-to-verify authentication codes.
Generally useful for its intended purpose.
Some users describe it as helpful.

Cons

Frequent crashes and instability across devices.
No dark mode / theme support.
Enrollment and activation problems (long setup, activation failures, internal errors, re-enrollment).
Data loss on uninstall/reinstall.
UI/UX issues: no biometric login option; PIN keypad usability.

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User Reviews

Recent rating average: 2.50

All time rating average: 2.44

Upgrade to see all 69 reviews

74% (51)

Date	Author	Comment
2026-08-31	Sh*****	This stupid app generates OTPs even in case of entering a wrong PIN. More like the developer wanted to play a game or something
This stupid app generates OTPs even in case of entering a wrong PIN. More like the developer wanted to play a game or something
2026-08-29	Aa*****	worst.
worst.
2026-08-22	pa*****	recommend !
recommend !
2026-07-30	Re*****	it's right on
it's right on
2026-07-30	Je*****	no dark theme no passjey option super annoying
no dark theme no passjey option super annoying
2026-04-26	Ru*****	No dark mode. Flash bomb only
No dark mode. Flash bomb only
2026-04-21	sa*****	Great for remote work. But can it accept fingerprint instead of 6 digit passcode everytime and give OTP? This will make login even more faster.
Great for remote work. But can it accept fingerprint instead of 6 digit passcode everytime and give OTP? This will make login even more faster.
2025-12-08	Ad*****	no information about registration
no information about registration
2025-10-14	Br*****	Works as intended but needs an dark theme setting..
Works as intended but needs an dark theme setting..
2025-07-26	Ke*****	I've supported the app for 5 years. It's time for the app to be upgraded.
I've supported the app for 5 years. It's time for the app to be upgraded.