Reviews of CA Mobile Authenticator

By: Symantec Enterprise Division, Broadcom Inc. App

List of user reviews and ratings for CA Mobile Authenticator

Total ratings

2.36 (Rating count: 314)

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Review summary

User feedback centers on reliability and usability issues. The app is valued for adding security and easy verification, and some users find it generally usable. However, the majority report frequent crashes, high resource usage, and instability across devices. A major recurring theme is the lack of dark mode/theme, which irritates users in low-light conditions. Enrollment and activation problems (long setup, activation failures, internal errors) and data loss after reinstall are common pain points. Other issues include device compatibility and absence of biometric login.

Pros

Adds an extra layer of security for accounts.
Easy-to-verify authentication codes.
Generally useful for its intended purpose.
Some users describe it as helpful.

Cons

Frequent crashes and instability across devices.
No dark mode / theme support.
Enrollment and activation problems (long setup, activation failures, internal errors, re-enrollment).
Data loss on uninstall/reinstall.
UI/UX issues: no biometric login option; PIN keypad usability.

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User Reviews

Recent rating average: 3.20

All time rating average: 2.36

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75% (48)

Date	Author	Comment
2026-04-26	Ru*****	No dark mode. Flash bomb only
No dark mode. Flash bomb only
2026-04-21	sa*****	Great for remote work. But can it accept fingerprint instead of 6 digit passcode everytime and give OTP? This will make login even more faster.
Great for remote work. But can it accept fingerprint instead of 6 digit passcode everytime and give OTP? This will make login even more faster.
2025-12-08	Ad*****	no information about registration
no information about registration
2025-10-14	Br*****	Works as intended but needs an dark theme setting..
Works as intended but needs an dark theme setting..
2025-07-26	Ke*****	I've supported the app for 5 years. It's time for the app to be upgraded.
I've supported the app for 5 years. It's time for the app to be upgraded.
2025-04-24	Br*****	could you please include a dark theme with this app?
could you please include a dark theme with this app?
2025-04-18	Te*****	crashes alot
crashes alot
2025-04-17	Ke*****	I really enjoy this app it adds an step of security
I really enjoy this app it adds an step of security
2025-04-16	Am*****	The Federal Bank has discontinued this app.
The Federal Bank has discontinued this app.
2025-03-13	Vi*****	bed app uninstall install app data lost
bed app uninstall install app data lost