Reviews of By Alexa Rae

By: CommentSold Apps I

List of user reviews and ratings for By Alexa Rae

Total ratings

4.78 (Rating count: 464)

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Review summary

Users praise the app for its beautiful product selection, friendly and helpful staff, fast shipping, and engaging shopping experience. However, common complaints include poor app navigation that resets browsing position, crashes and lag, difficulty with returns and refunds, unresponsive customer support for missing orders, and issues applying promo codes. Despite these drawbacks, many customers remain loyal due to quality items and exceptional personal service from the boutique team.

Pros

Friendly and helpful customer service team, including Alexa, Brooke, and Bobby.
Wide and beautiful clothing, jewelry, and accessories selection with stylish, high-quality items.
Easy-to-use app interface with features such as order tracking and waitlisting items.
Fast and affordable shipping with timely order fulfillment.
Engaging and personable shopping experience enhanced by live presentations and boutique feel.

Cons

App navigation issues, especially when returning to previously viewed items resets to the top, causing frustration.
Crashes and lagging occur during browsing, especially when filtering for sale items like jewelry.
Limited and strict return policies, with some users reporting difficulties with returns and return eligibility.
Customer service issues regarding missing orders and lack of responsiveness from the app developer.
Promo codes and discounts are not always applied correctly at checkout, with poor resolution from customer support.

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User Reviews

Recent rating average: 3.90

All time rating average: 4.78

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1% (3)

Date	Author	Comment
2024-09-29	Ma*****	I have had a fantastic experience using this app. But today, possibly because of the hurricane and prayers, everyone is okay ,I have updated it, and the app on Facebook is working fine. Hopefully, it is just a glitch ! Fantastic clothing, and they are all amazing, explaining their product and sizes.
I have had a fantastic experience using this app. But today, possibly because of the hurricane and prayers, everyone is okay ,I have updated it, and the app on Facebook is working fine. Hopefully, it is just a glitch ! Fantastic clothing, and they are all amazing, explaining their product and sizes.
2024-09-11	Am*****	I have shopped other boutiques in the past but this boutique is hands down the best. They are professional, generous and kind. They also have the best pricing and fast shipping.
I have shopped other boutiques in the past but this boutique is hands down the best. They are professional, generous and kind. They also have the best pricing and fast shipping.