Reviews of Busbud: Bus & Train Tickets

By: Busbud App

List of user reviews and ratings for Busbud: Bus & Train Tickets

Total ratings

4.70 (Rating count: 30,374)

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Review summary

Users praise Busbud for being easy to use, quick to locate and book tickets, and for providing generally good service across many routes. However, recurring issues include payment failures and seats unavailable messages, bugs where trips appear available but aren’t, and insurance refund problems. Several reviews also express frustration with customer support and perceived prioritization of operators over customers, citing late departures and lack of accountability. Overall, the app is convenient and useful for travel planning, but reliability and support gaps are common drawbacks.

Pros

Easy to use and navigate
Fast to find and book tickets
Useful for booking bus and train tickets across many routes
Generally good service and reliable performance

Cons

Payment failures and "No Seats Available" messages during checkout
Trip availability bugs (listed as available but no longer available)
Insurance refund requests not being honored
Perceived poor customer support and operator-prioritized responses

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User Reviews

Recent rating average: 3.20

All time rating average: 4.70

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18% (76)

Date	Author	Comment
2026-07-15	Lo*****	convenient
convenient
2026-07-14	Ly*****	I changed my account to add my spouse as a passenger and was unable to use his name for his ticket. never had this problem before. other than that, it's a great service. use it many times. clean bus, good seats and wifi. nice ride.
I changed my account to add my spouse as a passenger and was unable to use his name for his ticket. never had this problem before. other than that, it's a great service. use it many times. clean bus, good seats and wifi. nice ride.
2026-07-14	No*****	That was easy. The only thing that is annoying is the price goes up from what was initially quoted. That is sooooo annoying. Otherwise everything else is fine and it works well.
That was easy. The only thing that is annoying is the price goes up from what was initially quoted. That is sooooo annoying. Otherwise everything else is fine and it works well.
2026-07-11	Ik*****	I live this app but sometimes I get the tickets cheaper from direct website us the bus
I live this app but sometimes I get the tickets cheaper from direct website us the bus
2026-07-10	Ke*****	less discount 😕
less discount 😕
2026-07-10	PE*****	very easy to understand.
very easy to understand.
2026-07-09	Gc*****	But you must fix heat issues on the that departed on the 7 July 2026 by 13:30 at Cape town train station
But you must fix heat issues on the that departed on the 7 July 2026 by 13:30 at Cape town train station
2026-07-08	cy*****	I am highly disappointed, I have been trying for a week to get my refund for a ticket that I purchased insurance for. Your app wasn't working and i followed your instructions and emailed you instead. Yesterday an agent got in touch with me and asked for any and details, which I provided and then they never got back to me. I NEED THAT REFUND BACK ASAP
I am highly disappointed, I have been trying for a week to get my refund for a ticket that I purchased insurance for. Your app wasn't working and i followed your instructions and emailed you instead. Yesterday an agent got in touch with me and asked for any and details, which I provided and then they never got back to me. I NEED THAT REFUND BACK ASAP
2026-07-08	Ol*****	Bad service , Bus didn't show up and cannot be refunded but I received a text stating the bus is canceled like free minutes as it supposed to departure. Why is that I need my refund
Bad service , Bus didn't show up and cannot be refunded but I received a text stating the bus is canceled like free minutes as it supposed to departure. Why is that I need my refund
2026-07-07	Aa*****	The bus company Coach USA would not accept the ticket. They made me purchase a ticket directly from their site. Please issue a refund. This app looks and acts just like a SCAM
The bus company Coach USA would not accept the ticket. They made me purchase a ticket directly from their site. Please issue a refund. This app looks and acts just like a SCAM