Reviews of Busbud: Bus & Train Tickets

By: Busbud App

List of user reviews and ratings for Busbud: Bus & Train Tickets

Total ratings

4.69 (Rating count: 31,522)

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Review summary

Users praise Busbud for being easy to use, quick to locate and book tickets, and for providing generally good service across many routes. However, recurring issues include payment failures and seats unavailable messages, bugs where trips appear available but aren’t, and insurance refund problems. Several reviews also express frustration with customer support and perceived prioritization of operators over customers, citing late departures and lack of accountability. Overall, the app is convenient and useful for travel planning, but reliability and support gaps are common drawbacks.

Pros

Easy to use and navigate
Fast to find and book tickets
Useful for booking bus and train tickets across many routes
Generally good service and reliable performance

Cons

Payment failures and "No Seats Available" messages during checkout
Trip availability bugs (listed as available but no longer available)
Insurance refund requests not being honored
Perceived poor customer support and operator-prioritized responses

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User Reviews

Recent rating average: 4.60

All time rating average: 4.69

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17% (79)

Date	Author	Comment
2026-09-11	Pe*****	love it
love it
2026-09-08	Ma*****	nice
nice
2026-09-07	Me*****	Kinda bumpy....but gets us to where we want to go.
Kinda bumpy....but gets us to where we want to go.
2026-09-05	Ch*****	Dont Use this app. this is scam. they will not refund you. if you dont want to waste your hard earn money. dont used this app
Dont Use this app. this is scam. they will not refund you. if you dont want to waste your hard earn money. dont used this app
2026-09-03	AS*****	I had an issue with a refund and they solved it professionally. I love using this app it's easy to amd you accumulate credit!
I had an issue with a refund and they solved it professionally. I love using this app it's easy to amd you accumulate credit!
2026-09-03	An*****	went well
went well
2026-08-29	Ne*****	best SA teller
best SA teller
2026-08-27	Tr*****	easy and convenient
easy and convenient
2026-08-25	An*****	Good
Good
2026-08-23	Sb*****	simple and easy
simple and easy