Reviews of Busbud: Bus & Train Tickets

By: Busbud App

List of user reviews and ratings for Busbud: Bus & Train Tickets

Total ratings

4.69 (Rating count: 30,923)

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Review summary

Users praise Busbud for being easy to use, quick to locate and book tickets, and for providing generally good service across many routes. However, recurring issues include payment failures and seats unavailable messages, bugs where trips appear available but aren’t, and insurance refund problems. Several reviews also express frustration with customer support and perceived prioritization of operators over customers, citing late departures and lack of accountability. Overall, the app is convenient and useful for travel planning, but reliability and support gaps are common drawbacks.

Pros

Easy to use and navigate
Fast to find and book tickets
Useful for booking bus and train tickets across many routes
Generally good service and reliable performance

Cons

Payment failures and "No Seats Available" messages during checkout
Trip availability bugs (listed as available but no longer available)
Insurance refund requests not being honored
Perceived poor customer support and operator-prioritized responses

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User Reviews

Recent rating average: 5.00

All time rating average: 4.69

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17% (77)

Date	Author	Comment
2026-08-12	Li*****	This is user friendly, excellent platform.
This is user friendly, excellent platform.
2026-08-10	Da*****	Excellent application!!!
Excellent application!!!
2026-08-09	St*****	easy to use
easy to use
2026-08-08	Es*****	Great service
Great service
2026-08-06	Cy*****	I am so glad they have this bus to take trips out of Calgary!
I am so glad they have this bus to take trips out of Calgary!
2026-08-06	Ma*****	flawless booking try it you won't regret.
flawless booking try it you won't regret.
2026-08-06	Si*****	very easy
very easy
2026-08-05	Ra*****	good
good
2026-08-04	No*****	best app ever!!!!🇿🇦
best app ever!!!!🇿🇦
2026-08-03	Ay*****	Had good trip last week, hopefully for the best today
Had good trip last week, hopefully for the best today