Reviews of BuildOps: Commercial Trades

By: BuildOps App

List of user reviews and ratings for BuildOps: Commercial Trades

Total ratings

3.00 (Rating count: 177)

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Review summary

BuildOps is praised as a user-friendly, trade-focused field management app with strong integrations and support, helping businesses operate efficiently. However, multiple users report significant issues including frequent bugs, slow performance, poor Android optimization, UI challenges, and troublesome time tracking that hinder productivity. While it greatly benefits some companies, especially in HVAC and mechanical contracting, the app still needs improvements in stability and Android functionality.

Pros

User friendly and designed specifically for tradespeople, making it easier to manage field operations.
Excellent integration with other systems like GPS, accounting software, and credit card processing, reducing manual work and errors.
Strong and responsive customer support that addresses issues and listens to user feedback.
Real-time syncing between field technicians and office, improving communication and efficiency.
Customizable features tailored to specific industry needs, especially HVAC and mechanical contractors.

Cons

Frequent bugs and glitches requiring multiple reinstalls, causing data loss and frustration.
Slow app performance, causing time-consuming tasks and lag, especially when collecting signatures or entering data.
Poor Android optimization, including issues with offline status, syncing problems, and features only working smoothly on iPhone.
User interface issues such as difficulty uploading photos, scheduling from mobile, and unintuitive timecard management.
Problems with handling 24-hour/overnight visits leading to tedious workflows and inaccurate time entries.

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User Reviews

Recent rating average: 3.70

All time rating average: 3.00

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22% (5)

Date	Author	Comment
2025-01-26	St*****	The app is bios towards I Phone. Our company uses android devices and certain things only work on I Phone like copying information to paste in another app we use. If a visit goes over midnight it causes issues we have to close a visit then reopen for another visit. When you in just want to close the job off and go home this is very tedious. Why can't the program handle 24hr clock? It has a military insignia!
The app is bios towards I Phone. Our company uses android devices and certain things only work on I Phone like copying information to paste in another app we use. If a visit goes over midnight it causes issues we have to close a visit then reopen for another visit. When you in just want to close the job off and go home this is very tedious. Why can't the program handle 24hr clock? It has a military insignia!
2024-12-13	Li*****	Takes too long to operate, the basic needs are met, but just to complete a simple selection takes minutes instead of seconds. Operating this app is tedious and time-consuming. Especially after a long day of service work, it is the last thing I want to have to wait on. Also embarrassing slow when collecting a signature from the customer.
Takes too long to operate, the basic needs are met, but just to complete a simple selection takes minutes instead of seconds. Operating this app is tedious and time-consuming. Especially after a long day of service work, it is the last thing I want to have to wait on. Also embarrassing slow when collecting a signature from the customer.
2024-12-06	To*****	Have used much more user friendly programs before...always asks for updates...glitchy...sometimes need easier ways to enter info ...just not great in my opinion
Have used much more user friendly programs before...always asks for updates...glitchy...sometimes need easier ways to enter info ...just not great in my opinion
2024-11-14	Mo*****	Buildops is very user friendly. Compared to housecall pro, it's a breath of fresh air!
Buildops is very user friendly. Compared to housecall pro, it's a breath of fresh air!
2024-08-15	St*****	The worst app I have ever used! My company has been "using" this app all year. I think we have spent more time on the phone with support staff trying to get it to work than actually using the app. Constant load screens and unknown errors prevent app from working. The app is constantly deleting forums after spending 30 minutes filling them out. So many different issues that I can't list them all. I would give it -5 stars if I could. Do not waste your money on this horrible app.
The worst app I have ever used! My company has been "using" this app all year. I think we have spent more time on the phone with support staff trying to get it to work than actually using the app. Constant load screens and unknown errors prevent app from working. The app is constantly deleting forums after spending 30 minutes filling them out. So many different issues that I can't list them all. I would give it -5 stars if I could. Do not waste your money on this horrible app.
2024-07-08	Gr*****	BuildOps has been a game changer for our business. We were using other systems before BuildOps that didn't do the job anywhere near as well, but BuildOps has been incredible to work with. Their integrations with our GPS system, our accounting software and credit card processing service are seamless and reduce the workload on our staff through automation, as well as reducing the potential for manual errors in the back office. We love BuildOps!
BuildOps has been a game changer for our business. We were using other systems before BuildOps that didn't do the job anywhere near as well, but BuildOps has been incredible to work with. Their integrations with our GPS system, our accounting software and credit card processing service are seamless and reduce the workload on our staff through automation, as well as reducing the potential for manual errors in the back office. We love BuildOps!
2024-06-06	De*****	Super awesome. If you have a small business and need to get organized and and get you company on track. This is the app! My company has skyrocketed to new heights
Super awesome. If you have a small business and need to get organized and and get you company on track. This is the app! My company has skyrocketed to new heights
2024-05-31	Ca*****	Billy has been great support to our team. If he can keep Chris and Jay (think two clowns and a dumpster fire) engaged and knowledgeable, he can help anyone. What we really like about BO is that they listen to our concerns and address them. They are open to Evolving with us. I don't know about you but I have been involved with the implementation of quite a few different types of software products for my business and they have all been awfully painful and expensive experiences. Not BO!
Billy has been great support to our team. If he can keep Chris and Jay (think two clowns and a dumpster fire) engaged and knowledgeable, he can help anyone. What we really like about BO is that they listen to our concerns and address them. They are open to Evolving with us. I don't know about you but I have been involved with the implementation of quite a few different types of software products for my business and they have all been awfully painful and expensive experiences. Not BO!
2024-04-29	Je*****	Easy to use, & Help team responds quickly. I have used many online CRM and Dispatch programs, but this one was easy enough to use. I was able to train myself with the online video. Will recommend when asked.
Easy to use, & Help team responds quickly. I have used many online CRM and Dispatch programs, but this one was easy enough to use. I was able to train myself with the online video. Will recommend when asked.
2024-04-26	Hu*****	Approximately 9 months ago, the company I am with began using BuildOps. As with all new things, leaving the old ways being and learning new, better ones was difficult (to say the least). A couple of months ago we began to see real benefits of using Build-Ops. The insight we have is good and will only get better the more we use it.
Approximately 9 months ago, the company I am with began using BuildOps. As with all new things, leaving the old ways being and learning new, better ones was difficult (to say the least). A couple of months ago we began to see real benefits of using Build-Ops. The insight we have is good and will only get better the more we use it.