Reviews of Budget Car Rental

By: Avis Budget Car Rental LLC App

List of user reviews and ratings for Budget Car Rental

Total ratings

4.55 (Rating count: 16,100)

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Review summary

Reviews show a strong preference for the Budget app's ease of use and quick reservation flow, but reliability and pricing problems undermine experience. Users repeatedly report the app freezing, crashing, and becoming unresponsive, with login/session problems on certain devices (notably Google Pixel). Pricing concerns include large deposits, delayed refunds, and unexpected rate changes or vehicle switches. While many customers praise easy cancellations and value, the combination of stability issues, pricing confusion, and narrow device support is a common source of frustration. Addressing app stability, pricing transparency, and broader Android compatibility would improve reviews.

Pros

Easy to use and intuitive booking process.
Quick reservations and efficient management of bookings.
Competitive pricing and perceived good value.
Easy cancellation.

Cons

App reliability issues: unresponsive UI, freezes, crashes, and startup banner hangs.
Pricing and deposits concerns: large deposits, refunds taking long, and mid-trip price changes or vehicle-type switches.
Android Pixel/device compatibility problems: reports of being unsupported on Google Pixel devices and login/session issues.

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User Reviews

Recent rating average: 4.00

All time rating average: 4.55

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44% (152)

Date	Author	Comment
2026-07-13	Ja*****	great rental car company
great rental car company
2026-07-11	Ak*****	won't let me pay in advance. Doesn't let me print my reservation information. The app is quirky.
won't let me pay in advance. Doesn't let me print my reservation information. The app is quirky.
2026-07-10	Ju*****	Excellent
Excellent
2026-07-09	Ma*****	nice vehicles and always have had excellent friendly service!
nice vehicles and always have had excellent friendly service!
2026-07-08	Ra*****	Easy to use app!
Easy to use app!
2026-07-06	Ch*****	the ap keeps freezing and disconnected me from an agent in the chat box
the ap keeps freezing and disconnected me from an agent in the chat box
2026-07-06	Ja*****	budget meets my needs as far as renting of a vehicle goes. I don't need anyone to coddle me. just want a car at a decent price.
budget meets my needs as far as renting of a vehicle goes. I don't need anyone to coddle me. just want a car at a decent price.
2026-07-05	Ja*****	App is very user-friendly, customer service is very helpful and friendly ! Will definitely use again .
App is very user-friendly, customer service is very helpful and friendly ! Will definitely use again .
2026-07-05	Jo*****	Quick & Easy
Quick & Easy
2026-07-04	XX*****	reserved a car and prepaid. they didn't have it available when we went to pick it up. what is the point of reserving a car or prepaying it they won't have it? edit: on top of the aforementioned problem they also didn't include all the insurances paid for. they said we could add them but we've already paid for them. what do you mean add? we have it! paid for it! what a terrible app and customer service.
reserved a car and prepaid. they didn't have it available when we went to pick it up. what is the point of reserving a car or prepaying it they won't have it? edit: on top of the aforementioned problem they also didn't include all the insurances paid for. they said we could add them but we've already paid for them. what do you mean add? we have it! paid for it! what a terrible app and customer service.