Reviews of Budget Car Rental

By: Avis Budget Car Rental LLC App

List of user reviews and ratings for Budget Car Rental

Total ratings

4.60 (Rating count: 16,574)

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Review summary

Reviews show a strong preference for the Budget app's ease of use and quick reservation flow, but reliability and pricing problems undermine experience. Users repeatedly report the app freezing, crashing, and becoming unresponsive, with login/session problems on certain devices (notably Google Pixel). Pricing concerns include large deposits, delayed refunds, and unexpected rate changes or vehicle switches. While many customers praise easy cancellations and value, the combination of stability issues, pricing confusion, and narrow device support is a common source of frustration. Addressing app stability, pricing transparency, and broader Android compatibility would improve reviews.

Pros

Easy to use and intuitive booking process.
Quick reservations and efficient management of bookings.
Competitive pricing and perceived good value.
Easy cancellation.

Cons

App reliability issues: unresponsive UI, freezes, crashes, and startup banner hangs.
Pricing and deposits concerns: large deposits, refunds taking long, and mid-trip price changes or vehicle-type switches.
Android Pixel/device compatibility problems: reports of being unsupported on Google Pixel devices and login/session issues.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.60

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44% (165)

Date	Author	Comment
2026-08-09	Na*****	log in issues
log in issues
2026-08-08	Da*****	Great rates on a large selection of vehicles at SRQ.
Great rates on a large selection of vehicles at SRQ.
2026-08-08	Ma*****	great service
great service
2026-08-07	Qu*****	fees are ridiculous
fees are ridiculous
2026-08-06	de*****	easy to navigate
easy to navigate
2026-08-02	Jo*****	Great for car rental s get today download now. 👍
Great for car rental s get today download now. 👍
2026-08-02	Ha*****	too slow, reservations done on the app never have my car ready to go at the fastbreak board on locations.
too slow, reservations done on the app never have my car ready to go at the fastbreak board on locations.
2026-08-01	D.*****	This site is THE WORST! Connectivity and delayed reaction is horrible. The issues with signing in constantly are also incredibly frustrating.
This site is THE WORST! Connectivity and delayed reaction is horrible. The issues with signing in constantly are also incredibly frustrating.
2026-07-31	la*****	poor customer service and efficiency christina that works with avis needs a raise and a bonus and everything in the world she's the only competent one there who actually cares about the customers and does what she can to help
poor customer service and efficiency christina that works with avis needs a raise and a bonus and everything in the world she's the only competent one there who actually cares about the customers and does what she can to help
2026-07-30	Se*****	once I got it running it was easy to use
once I got it running it was easy to use