Reviews of Budbee

By: Budbee Group AB

List of user reviews and ratings for Budbee

Total ratings

3.46 (Rating count: 26,073)

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Review summary

Reviews praise friendly, reliable delivery staff and good communication, but multiple issues recur: sign-up/login failures and broken country selection, inability to view or track orders, and inconsistent deliveries (missing codes, wrong drop-offs, delays). App performance problems and UX bugs are common, as is unhelpful customer service. Some users worry about privacy when tracking and feel tracking is overly app-dependent. Overall sentiment is mixed-to-negative regarding app reliability and delivery consistency.

Pros

Friendly and helpful delivery personnel
Clear communication about deliveries
Easy to use app and generally reliable
Punctual and professional service in many deliveries
Positive overall sentiment about the service from some users

Cons

App signup/login failures (verification code not received, broken country selector, can't login or sign up)
Delivery issues (missing deliveries, leaving parcels at wrong door, delays and rescheduling, missing pickup codes)
Unhelpful or unresponsive customer service
Poor app performance and UX (long load times, frequent errors, order details page issues, commentary field deletion)
Tracking/privacy concerns (need to use the app to track, with data disclosure concerns)

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User Reviews

Recent rating average: 2.60

All time rating average: 3.46

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169% (54)

Date	Author	Comment
2026-06-29	Jo*****	The order ended up coming quite late. Too many packages per truck. Substracted another star for being late from initial time 3 days.
The order ended up coming quite late. Too many packages per truck. Substracted another star for being late from initial time 3 days.
2026-06-05	Ei*****	I used their service one time since I needed to return a package. Thanks to an oversight or whatever on their part I am now stuck waiting on my return which takes even longer, which was totally unnecessary. Tried to communicate this to the 'live agent' I was speaking with and now I'm unable to contact the chatbot/live agent at all....
I used their service one time since I needed to return a package. Thanks to an oversight or whatever on their part I am now stuck waiting on my return which takes even longer, which was totally unnecessary. Tried to communicate this to the 'live agent' I was speaking with and now I'm unable to contact the chatbot/live agent at all....
2026-05-27	Vi*****	Won't honor delivery time after charging me for picking one. Wants to charge me again to pick another time. Customer service doesn't work.
Won't honor delivery time after charging me for picking one. Wants to charge me again to pick another time. Customer service doesn't work.