Date	Author	Comment
2025-01-27	Ni*****	No stars for this app it's horrendous. BT call themselves a communications company and can't even offer their clients an icloud app that works properly. Small business customers pay lots of money for services and expect them to work but this app fails big time. Most of the time I can't even log in and I have lost much time going around in circles with this. Only 2 weeks ago I phoned BT to get the issue resolved and today I find I have the same issues again. Appalling.
No stars for this app it's horrendous. BT call themselves a communications company and can't even offer their clients an icloud app that works properly. Small business customers pay lots of money for services and expect them to work but this app fails big time. Most of the time I can't even log in and I have lost much time going around in circles with this. Only 2 weeks ago I phoned BT to get the issue resolved and today I find I have the same issues again. Appalling.
2025-01-22	JR*****	Beware! Before moving to Cloud Voice Express we could very easily turn call divert on and off from our analogue landline handset with programmed numbers 21(number)# and #21#. Now that straightforward functionality is gone and we have to download this app on a mobile phone which logs us out at least every day. Definitely an inconvenience and a step backwards for us. The BT sales staff had advised when we placed the order that the old method would still work with 72 but they were wrong.
Beware! Before moving to Cloud Voice Express we could very easily turn call divert on and off from our analogue landline handset with programmed numbers 21(number)# and #21#. Now that straightforward functionality is gone and we have to download this app on a mobile phone which logs us out at least every day. Definitely an inconvenience and a step backwards for us. The BT sales staff had advised when we placed the order that the old method would still work with 72 but they were wrong.
2025-01-17	Ju*****	1.2 stars says it all. Worst of many issues is the app logs you out regularly then takes SIX CLICKS to log in. When I answer a call I can't access the screen to switch to speakerphone as I have the phone to my ear. Spoke to BT - “all apps will log you out”. Really? Do we have to login to WhatsApp every few hours? No, we don’t. Thinking of switching to digital with BT, lured by the ability to answer calls on your mobile? Take into account how appalling this app is. Badly done BT Business.
1.2 stars says it all. Worst of many issues is the app logs you out regularly then takes SIX CLICKS to log in. When I answer a call I can't access the screen to switch to speakerphone as I have the phone to my ear. Spoke to BT - “all apps will log you out”. Really? Do we have to login to WhatsApp every few hours? No, we don’t. Thinking of switching to digital with BT, lured by the ability to answer calls on your mobile? Take into account how appalling this app is. Badly done BT Business.
2025-01-16	Ad*****	Terrible. It keeps ringing even if the call has been answered on another phone. No way to mute the ring. When calls arrive, you can't get to the app to answer it. There's a constant notification on my phone saying the app is running in the background, which isn't helpful. No way to set a temporary do-not-disturb on the app when I am out of te office. It's simply not fit for purpose.
Terrible. It keeps ringing even if the call has been answered on another phone. No way to mute the ring. When calls arrive, you can't get to the app to answer it. There's a constant notification on my phone saying the app is running in the background, which isn't helpful. No way to set a temporary do-not-disturb on the app when I am out of te office. It's simply not fit for purpose.
2025-01-14	Bi*****	this is a awful piece of software. it locks your phone when a call come in and you are on the phone on your mobile call already. It makes it next to impossible to answer a phone call because of the multiple security layers and it's permanent need to re-enter a password. I couldn't think of a better way to convince me using the BT landline after the digital switch over
this is a awful piece of software. it locks your phone when a call come in and you are on the phone on your mobile call already. It makes it next to impossible to answer a phone call because of the multiple security layers and it's permanent need to re-enter a password. I couldn't think of a better way to convince me using the BT landline after the digital switch over
2025-01-03	D *****	Having used this app for some months, I really wished I'd never been told about it . This is not fit for purpose time wasting frustrating and loss of business, The app keeps kicking me off, telling me it's no longer secure, I have to change my password weekly, Then the app stops ringing, so I have to uninstall and reload , I'm paying £30 + a month what for , Also, answering calls, the connection is delayed Cannot wait for this contract to end , absolutely rubbish.
Having used this app for some months, I really wished I'd never been told about it . This is not fit for purpose time wasting frustrating and loss of business, The app keeps kicking me off, telling me it's no longer secure, I have to change my password weekly, Then the app stops ringing, so I have to uninstall and reload , I'm paying £30 + a month what for , Also, answering calls, the connection is delayed Cannot wait for this contract to end , absolutely rubbish.
2025-01-01	St*****	When answering a call forwarded from a landline phone the app does not open so it is not possible to choose how to hear the caller, ie via earphone or speaker (and it doesn't link to my hearing aids). Very frustrating, as I have to try to log in to app while hoping the caller has patience!!
When answering a call forwarded from a landline phone the app does not open so it is not possible to choose how to hear the caller, ie via earphone or speaker (and it doesn't link to my hearing aids). Very frustrating, as I have to try to log in to app while hoping the caller has patience!!
2024-12-13	Jo*****	Rickety, never ever remembers the password I have to log in manually every time, this usually takes a few attempts to finally get in. Then when I do log out I'll get random phone calls even though I'm not logged in. It's a mystery how a massive company can have such a terrible app. Looking at other reviews I can see I'm not alone, customers have been complaining for at least 6 months about the same issue but BT have acknowledged it and done nothing about it. 🤷
Rickety, never ever remembers the password I have to log in manually every time, this usually takes a few attempts to finally get in. Then when I do log out I'll get random phone calls even though I'm not logged in. It's a mystery how a massive company can have such a terrible app. Looking at other reviews I can see I'm not alone, customers have been complaining for at least 6 months about the same issue but BT have acknowledged it and done nothing about it. 🤷
2024-12-03	Vi*****	This app isn't fit for purpose. Please don't switch to it. It takes so long to get in the caller has invariably hung up. More often than not you can't get past the home page window. I am surprised that BT has such a shoddy product.
This app isn't fit for purpose. Please don't switch to it. It takes so long to get in the caller has invariably hung up. More often than not you can't get past the home page window. I am surprised that BT has such a shoddy product.
2024-11-29	Al*****	Reliability is a big issue. The need to log in again and again when you least expect it is REALLY tiresome, especially as the log in process itself is so unreliable; often I have to navigate the random laberinthine log in process over and over again to actually manage to log in. You really need to work on making this app more stable and reliable. Also answering incoming calls is awkward as it doesn't automatically navigate the mobile phone login screen; presenting yet another obstacle.
Reliability is a big issue. The need to log in again and again when you least expect it is REALLY tiresome, especially as the log in process itself is so unreliable; often I have to navigate the random laberinthine log in process over and over again to actually manage to log in. You really need to work on making this app more stable and reliable. Also answering incoming calls is awkward as it doesn't automatically navigate the mobile phone login screen; presenting yet another obstacle.

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