BSCC SRP Complaint Management

▎ BSCC SRP Complaint Management is a complaint management app designed to streamline the entire complaint lifecycle — from submission to resolution. Built for organizations that need a structured and transparent system for handling grievances.
▎ Two User Roles:
▎ Complaint Raisers (ONGC)
▎ — Submit complaints with detailed descriptions.
▎ — Track real-time status of every complaint.
▎ — Get notified when complaints are updated or resolved.
▎ Complaint Resolvers (BSCC)
▎ — Access all assigned complaints from a centralized dashboard.
▎ — Review details and resolve complaints directly from the app.
▎ — Monitor workload with statistics and filters.
▎ Key Features:
▎ ✅ Role-Based Access — Secure login directs you to the right interface based on your role.
▎ 📊 Dashboard & Stats — Overview of total, pending, resolved, and in-progress complaints.
▎ 🔔 Push Notifications — Stay informed at every stage of the complaint process.
▎ 🔍 Search & Filter — Find complaints quickly by status, date, or category.
▎ 🔒 Secure — Protected with authentication and encrypted communication.