Reviews of Bruster's

By: Bruster's Real Ice Cream App

List of user reviews and ratings for Bruster's

Total ratings

4.73 (Rating count: 1,823)

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Review summary

Reviews are predominantly positive about Bruster's ice cream quality, flavor variety, and friendly staff, with strong notes on convenience like drive-through and online ordering. The recurring drawbacks center on app-related problems affecting online ordering and location preferences. Overall, customers love the product and in-person experience but seek smoother app functionality and better online ordering integration.

Pros

Huge flavor variety and high-quality ice cream (plenty of flavors, made daily)
Friendly staff and consistently good service
Convenient options and access (drive-through, multiple locations, late hours, online ordering)
Fresh, handmade ice cream with wide appeal (including non-dairy options)
Easy-to-use app with rewards tracking

Cons

App reliability and online ordering issues (slow/unresponsive flavor checks, difficulty saving preferred location, and payment details)

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User Reviews

Recent rating average: 3.70

All time rating average: 4.73

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12% (14)

Date	Author	Comment
2026-08-29	ar*****	your ice cream is so good
your ice cream is so good
2026-08-24	Al*****	slow app takes forever to load bad GPS function
slow app takes forever to load bad GPS function
2026-08-24	Ja*****	doesn't work
doesn't work
2026-08-08	Ka*****	What is better than Bruster's? Ice cream made daily with a variety of flavors and waffle cones or bowls. What is your favorite? Mind is Nutty Coconut.
What is better than Bruster's? Ice cream made daily with a variety of flavors and waffle cones or bowls. What is your favorite? Mind is Nutty Coconut.
2026-08-07	La*****	gave alot of ice cream and was very good 👍🏾😋
gave alot of ice cream and was very good 👍🏾😋
2026-08-05	Vi*****	Tried to add receipt for $35 after downloading app a week later. Gives me an error stating they can't find the transaction. Thanks for ripping me off of points! 😡😡😡😡😡😡😡😡😡
Tried to add receipt for $35 after downloading app a week later. Gives me an error stating they can't find the transaction. Thanks for ripping me off of points! 😡😡😡😡😡😡😡😡😡
2026-07-30	Sa*****	awesome every time everything is delicious
awesome every time everything is delicious
2026-07-26	Je*****	very friendly staff and ice cream is alon point
very friendly staff and ice cream is alon point
2026-07-23	Sa*****	love everything about icecream lol
love everything about icecream lol
2026-07-21	Pu*****	very good service is always great.
very good service is always great.