Reviews of BritBox: Home of British TV

By: BritBox LLC

List of user reviews and ratings for BritBox: Home of British TV

Total ratings

3.70 (Rating count: 9,344)

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Review summary

Users praise BritBox for its broad library of British TV, with strong content when the service works. However, the service shows persistent issues: premium pricing and gating of content, reliability problems (loading failures and outages), and account access friction across devices. Device compatibility and installation problems, plus billing and cancellation hurdles, are frequently mentioned. Overall sentiment is mixed: compelling content but frequent technical and billing frustrations that hinder a smooth experience.

Pros

Extensive library of British TV with a wide variety of programs.
Strong content quality and a broad selection of shows.
Positive streaming experience when the service is functioning.
Nice selection of shows and appreciation for British programming.
Excellent streaming platform and app when working.

Cons

Premium pricing and content gating: many shows require Premium/upgrade, with unclear upgrade path and perceived high cost.
Reliability issues and outages: app often wont load, shows blank screens, service downtime.
Sign-in and account problems across devices: difficulty signing in, password reset emails not arriving, login getting locked or invalid.
Device compatibility and installation problems: issues installing on tablets, Chromecast/TV connection problems, some devices not functioning after updates.
Billing, cancellation friction: difficulty canceling, issues updating payment methods, being charged despite problems.

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User Reviews

Recent rating average: 1.90

All time rating average: 3.70

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46% (94)

Date	Author	Comment
2026-05-30	St*****	My Wife and I love thr shows but now that there is Premium upgrade we want to look into it but I can't upgrade using Google play app. All the info I have received says I have to cancel and go through Britbox directly....
My Wife and I love thr shows but now that there is Premium upgrade we want to look into it but I can't upgrade using Google play app. All the info I have received says I have to cancel and go through Britbox directly....
2026-05-30	an*****	WHY!!!! ask to buy 1 year subscription to watch shows that I already paid a subscription to watch!
WHY!!!! ask to buy 1 year subscription to watch shows that I already paid a subscription to watch!
2026-05-25	Gi*****	update: app is much better now (May 26) It is a great way to watch all my favorite British shows prior review (2023): buggy experience from the get go. the app continuously rebuffers and then loses it's picture (but still has audio). I have to exit the show and restart to get the video picture to show again.
update: app is much better now (May 26) It is a great way to watch all my favorite British shows prior review (2023): buggy experience from the get go. the app continuously rebuffers and then loses it's picture (but still has audio). I have to exit the show and restart to get the video picture to show again.
2026-05-24	Ai*****	At this stage the subscription I paid for is not appearing in the app, so I'll be able to review when I can use my subscription
At this stage the subscription I paid for is not appearing in the app, so I'll be able to review when I can use my subscription
2026-05-22	Cl*****	like many others I would like to have the premier service but on a monthly basis. having to pay so much up front is not worth it
like many others I would like to have the premier service but on a monthly basis. having to pay so much up front is not worth it
2026-05-21	Am*****	the episodes do not load no matter how many buttons I click. I've been in contact with their help desk and they have so far been unable to resolve the issue. this app is so broken.
the episodes do not load no matter how many buttons I click. I've been in contact with their help desk and they have so far been unable to resolve the issue. this app is so broken.
2026-05-19	Me*****	absolutely not happy sign up pay it and ya dog app useless carnt even log into It worst app ever
absolutely not happy sign up pay it and ya dog app useless carnt even log into It worst app ever
2026-05-19	Sh*****	Ridiculously impossible to cancel a subscription. Thieving mongrels insisted on helping themselves to a monthly subscription fee after cancelling, when I emailed them to cease doing so, they blamed Google. In the end I had to cancel my card with my bank and file a multi transaction dispute 5 months worth! The bank confirmed it was Britbox and not Google!
Ridiculously impossible to cancel a subscription. Thieving mongrels insisted on helping themselves to a monthly subscription fee after cancelling, when I emailed them to cease doing so, they blamed Google. In the end I had to cancel my card with my bank and file a multi transaction dispute 5 months worth! The bank confirmed it was Britbox and not Google!
2026-05-17	He*****	I saw a commercial saying to try brit box for free im so disappointed because im on a tight budget and cant pay for extra things so was excited to see the commercial try it for free well its a lie I downloaded the app and low ans behold you have to subscribe and pay 10.99 your commercial lied you need to change the commercial to saying its not free
I saw a commercial saying to try brit box for free im so disappointed because im on a tight budget and cant pay for extra things so was excited to see the commercial try it for free well its a lie I downloaded the app and low ans behold you have to subscribe and pay 10.99 your commercial lied you need to change the commercial to saying its not free
2026-05-15	Me*****	you can't watch the full show unless you pay a yearly subscription. it's a scam don't subscribe
you can't watch the full show unless you pay a yearly subscription. it's a scam don't subscribe