eSPM by ITRAMS

Minimum Service Standards (SPM) are the benchmarks that must be achieved in the implementation of toll road operations. These standards cover toll road conditions, average travel speed, accessibility, mobility, safety, and the availability of rescue/rescue units and service assistance. The benchmarks for each aspect are periodically evaluated based on the results of monitoring of functions and benefits.

Toll Road Business Entities must implement SPM to improve services to toll road users.