Reviews of BoxLunch: Pop Culture Gifts

By: HOTTOPIC INC

List of user reviews and ratings for BoxLunch: Pop Culture Gifts

Total ratings

3.90 (Rating count: 3,384)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users report a mix of positives and major reliability issues. Pros include good deals/rewards, decent product quality, and easy account updates. However, the app is plagued by login and password reset problems, frequent checkout failures, occasional crashes, weak customer support, and order delivery issues, which undermine the shopping experience despite appealing products.

Pros

Great deals and rewards program
Product quality is generally good
Easy to update account/mailing information

Cons

Frequent sign-in and password reset problems
Checkout and payment failures or inability to place orders
App stability issues: crashes, freezes, or not launching
Poor customer service and unhelpful responses
Order cancellations or missing/delivered issues and rewards problems

Upgrade to see all 77 reviews

User Reviews

Recent rating average: 3.90

All time rating average: 3.90

Upgrade to see all 77 reviews

45% (35)

Date	Author	Comment
2026-05-23	Sa*****	love the variety of items and that I can ship to store
love the variety of items and that I can ship to store
2026-05-21	So*****	I wish I could give them a higher rating but I constantly have issues and the customer service is awful!! takes ages to reply and very passive aggressive with no flexibility while I have to find solutions for the problems instead. The coupons never work for anything, what's the point of signing up for email and via phone at that point? I've never had this much of problems in any other store like Miniso
I wish I could give them a higher rating but I constantly have issues and the customer service is awful!! takes ages to reply and very passive aggressive with no flexibility while I have to find solutions for the problems instead. The coupons never work for anything, what's the point of signing up for email and via phone at that point? I've never had this much of problems in any other store like Miniso
2026-05-19	Jo*****	it's good.
it's good.
2026-04-16	Ge*****	I've never had issues before but for some reason when I try to add an item to cart it keeps saying invalid login and that the password is case sensitive which makes no sense since all I'm doing is trying to add item to cart. I even checked that I was already logged into my account. How frustrating.
I've never had issues before but for some reason when I try to add an item to cart it keeps saying invalid login and that the password is case sensitive which makes no sense since all I'm doing is trying to add item to cart. I even checked that I was already logged into my account. How frustrating.
2026-03-30	Ea*****	Certainly a good experience
Certainly a good experience
2026-03-28	Al*****	It is good 👍 and I like Stranger things
It is good 👍 and I like Stranger things
2026-03-14	Ay*****	OMG Where Are All The Sports Stuff? 😉
OMG Where Are All The Sports Stuff? 😉
2026-03-09	Lu*****	Ordered for the first time through the app because it offered me 30% off. Took my money but automatically canceled my order and support is literally no help so I'm just out of 80 dollars. Absolute scam of an app!!
Ordered for the first time through the app because it offered me 30% off. Took my money but automatically canceled my order and support is literally no help so I'm just out of 80 dollars. Absolute scam of an app!!
2026-03-08	Le*****	I get great deals here!! rewards are great as well!
I get great deals here!! rewards are great as well!
2026-03-01	Th*****	great store
great store