Reviews of Box

By: Box The Online Supermarket App

List of user reviews and ratings for Box

Total ratings

3.50 (Rating count: 945)

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Review summary

Users appreciate the app for its competitive prices, timely delivery, and generally good product quality. Its user-friendly interface and helpful customer service contribute to positive experiences. However, multiple users report app crashes and bugs, especially after updates, along with limited search functionality. Payment options are limited, and product quality issues persist with some items. The return policy is seen as restrictive. Overall, while reliable and cost-effective, the app needs improvements in stability, search, payment methods, and product quality assurance.

Pros

Competitive and economical prices lower than market rates.
Reliable and timely delivery service.
Good quality products for most items and trusted by regular users.
User-friendly app interface for easy grocery shopping.
Excellent customer service with cooperative staff.

Cons

App crashes and bugs reported after recent updates.
Limited or inaccurate search functionality including exact match issues.
Lack of certain payment options like card on delivery and bank payments.
Product quality concerns especially for some items like cooking oil, rice, salt, and sugar.
Poor return policy with insufficient return window.

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User Reviews

Recent rating average: 4.50

All time rating average: 3.50

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21% (7)

Date	Author	Comment
2025-02-04	En*****	Please update prices of every item according to season such as fruits or vegetables and other items too and honest review is your application is much good anx working superbly Thank you ✨❤
Please update prices of every item according to season such as fruits or vegetables and other items too and honest review is your application is much good anx working superbly Thank you ✨❤
2025-01-31	Mu*****	Good Application and Good Service. Cheaper than market items.
Good Application and Good Service. Cheaper than market items.
2025-01-19	Mu*****	Great app. Great service. Competitive.
Great app. Great service. Competitive.
2025-01-07	سل*****	I heard a lot about this app….but installation is not easy and still even I have placed my order but can’t find this app on my mobile screen… like if I want to download any app from Apple Store,that will be appear on my mobile…. Each and every time I have to search in google… again and again
I heard a lot about this app….but installation is not easy and still even I have placed my order but can’t find this app on my mobile screen… like if I want to download any app from Apple Store,that will be appear on my mobile…. Each and every time I have to search in google… again and again
2024-12-25	Ro*****	Can you make the order history section editable so I can add or delete some products and place order again.
Can you make the order history section editable so I can add or delete some products and place order again.
2024-12-02	An*****	Very good and effective app...good experience great job
Very good and effective app...good experience great job
2024-11-07	sa*****	need to improve product quality.they provide cheapest products with low prices
need to improve product quality.they provide cheapest products with low prices
2024-09-22	Ar*****	Very good service and discounted price
Very good service and discounted price
2024-08-28	Un*****	Using this app since a long time and all the products their deliver are of good quality.....This a trusted place for me to order daily essential for home and I must say It's a great facility
Using this app since a long time and all the products their deliver are of good quality.....This a trusted place for me to order daily essential for home and I must say It's a great facility
2024-08-11	Za*****	I am using this app since 2023 and really much appreciating services. All the staff is so cooperative and well behaved. I am really so much happy with the services. Thank you Box🥰
I am using this app since 2023 and really much appreciating services. All the staff is so cooperative and well behaved. I am really so much happy with the services. Thank you Box🥰