Reviews of Border FCU Mobile

By: CU Interface App

List of user reviews and ratings for Border FCU Mobile

Total ratings

3.50 (Rating count: 146)

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Review summary

User reviews indicate that the Border FCU Mobile app was appreciated before recent updates for its simplicity and usability. However, multiple users report persistent problems after the redesign, including frequent login failures, app crashes, and confusing account displays. The app often freezes or inaccurately shows account information, negatively impacting trust and convenience. While some hold hope for improvements or prefer the web version, the general sentiment is dissatisfaction with the current mobile app state due to instability and usability issues.

Pros

Some users expressed love for the app before recent updates.
The web version of Border FCU Mobile app was considered better and easier to use by some users.
Some users found the app interface easy to understand before the redesign.
Occasionally users experienced little trouble but could use the app effectively.
The app allows access to account management and transfers when functional.

Cons

Frequent login errors preventing users from accessing their accounts.
The app often crashes and freezes, causing frustration.
Recent redesigns have led to confusing layouts and difficult navigation.
Users report bugs where the app shows the wrong account information (e.g., showing husband's account instead of theirs).
The app's reliability has significantly decreased, with servers frequently down or unresponsive.

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User Reviews

Recent rating average: 1.10

All time rating average: 3.50

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71% (15)

Date	Author	Comment
2025-01-23	Ma*****	Yep hate it!!!!!
Yep hate it!!!!!
2024-06-10	gr*****	App is low quality.
App is low quality.
2023-12-04	Jo*****	Absolutely horrible app. It almost always crashes and takes forever to show me my accounts
Absolutely horrible app. It almost always crashes and takes forever to show me my accounts
2023-08-25	Vi*****	Please go back to the original from a few years ago. It was easy to read and understand. This new update is horrendous
Please go back to the original from a few years ago. It was easy to read and understand. This new update is horrendous
2023-01-01	Ph*****	Before the update I liked the app .. now it is awful ... I can't even remove and go back to before the update
Before the update I liked the app .. now it is awful ... I can't even remove and go back to before the update
2022-12-17	Jo*****	Keep getting Login Error
Keep getting Login Error
2022-08-30	Lu*****	I keep trying to log in to MY account and it keeps taking me into my husband's even after logging him completely out. Freezes. And has a link something like...Online... I have to uninstall and reinstall. I will give you a better rating after you FIX IT!
I keep trying to log in to MY account and it keeps taking me into my husband's even after logging him completely out. Freezes. And has a link something like...Online... I have to uninstall and reinstall. I will give you a better rating after you FIX IT!
2022-06-25	Au*****	I don't know when they decided to update the app but ever since then it so hard to understand the ending balances. They say one thing and it's not. My account went negative because it told me a different available balance. Never had this problem before.
I don't know when they decided to update the app but ever since then it so hard to understand the ending balances. They say one thing and it's not. My account went negative because it told me a different available balance. Never had this problem before.
2022-04-11	Ru*****	This new version sucks! Try to log in to my account and I get my husbands account info on my account!!
This new version sucks! Try to log in to my account and I get my husbands account info on my account!!
2022-02-01	Ja*****	Currently unable to log into the app, before this recent redesign I was able to log in without a hitch. The error is: Login Error Login Failed: You are not logged in. The Website login still works perfectly fine
Currently unable to log into the app, before this recent redesign I was able to log in without a hitch. The error is: Login Error Login Failed: You are not logged in. The Website login still works perfectly fine