Reviews of Boot Barn

By: Boot Barn

List of user reviews and ratings for Boot Barn

Total ratings

4.79 (Rating count: 4,383)

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Review summary

Reviewers like that Boot Barn's Android app is easy to use and offers a one-stop shopping experience with good product selection and helpful customer service. However, multiple users report reliability and usability problems: the app often fails to load or is slow; payment features are missing or hard to use; login/cart issues cause items to be removed or prevent checkout; and search/navigation can be difficult, hindering item discovery.

Pros

Easy to use and navigate.
Everything you need in one app with easy product search.
Strong selection of boots and high quality.
Helpful customer service and in-store experience.
Great app presence with stylish, high-quality products.

Cons

Frequent loading failures and overall slow/outdated performance.
In-app payments/credit card features are missing or hard to use.
Login persistence issues and checkout items being removed due to login problems.
Search/navigation is difficult; items are hard to find.

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User Reviews

Recent rating average: 4.40

All time rating average: 4.79

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26% (32)

Date	Author	Comment
2026-05-20	La*****	This store carries a good line and good quality products for a reasonable price
This store carries a good line and good quality products for a reasonable price
2026-05-15	Th*****	Boot Barn 👢 is the place for boots .
Boot Barn 👢 is the place for boots .
2026-05-12	Ka*****	My favorite place to buy everything western!
My favorite place to buy everything western!
2026-05-08	Jo*****	Easy to use
Easy to use
2026-05-07	Va*****	I love the quality and styles boot barn offers. Plus shipping is pretty quick which is awesome.
I love the quality and styles boot barn offers. Plus shipping is pretty quick which is awesome.
2026-05-05	Ja*****	Easy to use. Very good variety. Why can't we use our loyalty rewards on sale priced items?
Easy to use. Very good variety. Why can't we use our loyalty rewards on sale priced items?
2026-05-04	Cl*****	Friendly staff and always helpful with any questions
Friendly staff and always helpful with any questions
2026-05-03	An*****	just up and cancelled my barn credit card it's no longer offered.
just up and cancelled my barn credit card it's no longer offered.
2026-04-26	Ta*****	amazing shoes
amazing shoes
2026-04-24	Li*****	very happy we have a boot barn in Utah county now. overall the app is great. Shelby the cashier was so helpful, nice, and very sweet 🤗
very happy we have a boot barn in Utah county now. overall the app is great. Shelby the cashier was so helpful, nice, and very sweet 🤗