Q Waits B

With Q Waits Business, you can configure a virtual queuing solution for your business. It is smart, intelligent, cloud based, and very easy to use.

Available with a free plan, you can use all the essential features of virtual queuing technology, to optimize and streamline your customer flow. For additional features, you can upgrade to any of the available subscriptions anytime.

No more crowded lobbies. Allow customers to get in line from home, their vehicle, or work. They are told via Text (SMS) or App, their wait time and when to arrive in the lobby for your service. This helps keeping your waiting rooms clear and customers happy while reducing wait times.

Unnecessary waiting in a physical queue leads to customer dissatisfaction, which is the main reason many customers go away leaving banks, stores, travel agencies, hospitals, clinics, government institutions and other business. Virtual lineup helps customer walk aways as get to know exactly when to enter the lobby. This waiting can be utilized by doing other important work.

Q Waits Business’s queue management system allows business to handle customer queues smartly and fast. It is intelligent and let customers know how long is the wait time and their position in the queue. Being cloud-based, there is no need to maintain separate dedicated hardware and everything is stored in the cloud. Continuous monitoring of data related to queues, is done in real time and assist to speed up the performance of your team.

This app is a perfect fit for businesses like banks and financial institutions, retail stores, telecommunications, government agencies, universities, colleges, schools, salons and spas and any other business.

It allows to implement a contact less environment. No one needs to touch any common device for booking or be confined to a common waiting area. Everyone use their own phone or tablet

How it works:

- As a business, you use the Q Waits Business app, to open the queue so that your customers can start to lineup virtually. Your customers get real time notification on whether the business queue is open or closed.

- Define service categories in the app, so that your customers can choose one or more during check-in. This helps you to get more information about the customer beforehand and provide a better experience leading to customer satisfaction.

- You get notified in real time as your customers line up. Your customer can either line up using the app or by sending a text (SMS) to a phone number.

- The app will automatically put your customers in sequence based on the time they have checked in. All the time they are kept aware of their position in the queue either through the App or SMS.

- You can mark a customer as Active, which then sends a real time notification to your customer that it is his turn now.

The app is very easy to use and configure. It has many features from managing single to multiple kiosks for your business. It also allows you to put a customer on hold temporarily, if for any reason he cannot be serviced at that moment.

With intelligent reporting, you can get various analytical information and take business decisions to streamline, optimize customer flow and processing times.

Now available in multiple languages (English, French, Spanish, Hindi, Bengali).

Managing virtual lineups has never been easier.