By: Bank Muscat App
List of user reviews and ratings for Bank Muscat Soft Token
Total ratings
4.00 (Rating count: 425)
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Review summary
Pros
- Concept of a soft token for transactions is a good idea
- Easy installation process for some users after fixing keyboard app issues
Cons
- Repeated accessibility issues preventing use of the app
- Demand for excessive permissions including access to photos and camera
- Lack of clear instructions on how to use the app effectively
- Frequent login and connectivity issues
- Unresponsive customer service regarding technical problems
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User Reviews
Recent rating average: 1.70
All time rating average: 4.00
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3 star
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-23 | Tells to turn off accessibility settings when it isn't even turned on . I reset accessibility settings still working. I belive this is true for all samsung phones . Im tried running this on a Samsung A35 | ||
| Tells to turn off accessibility settings when it isn't even turned on . I reset accessibility settings still working. I belive this is true for all samsung phones . Im tried running this on a Samsung A35 | |||
| 2024-10-31 | Demanding for accessing all the medias from the device including photos and videos. Also demanding to give all permissions to do on the device... (For what????) VERY BAD. The physical Token device was the best... | ||
| Demanding for accessing all the medias from the device including photos and videos. Also demanding to give all permissions to do on the device... (For what????) VERY BAD. The physical Token device was the best... | |||
| 2024-10-16 | Worst app ever.It shows to disable accesibility settings.I read in comments to uninstall keyboard apps from google.What nonsense is this.Shamefull nobody reply for the problems.Dear friends uninstall any keyboard apps to open Token App.Even if you have Gboard by google also you have to disable it.Then Token will Work.I have kept a new phone for this app.Nonsense | ||
| Worst app ever.It shows to disable accesibility settings.I read in comments to uninstall keyboard apps from google.What nonsense is this.Shamefull nobody reply for the problems.Dear friends uninstall any keyboard apps to open Token App.Even if you have Gboard by google also you have to disable it.Then Token will Work.I have kept a new phone for this app.Nonsense | |||
| 2024-10-14 | After installation I want to open this app. It's showing accessibility enable please disable from device setting. I tried so many times but... | ||
| After installation I want to open this app. It's showing accessibility enable please disable from device setting. I tried so many times but... | |||
| 2024-10-02 | App is installed in my S20 FE mobile phone and showing "it works in this device". But unfortunately while i am trying to open the App the following message displays continuously even I change the settings. "Accessibility services in the divice are enabled. Please disable inthe divice settings to continue with application." I Hope the developers will take care this issue and make more customer friendly App. | ||
| App is installed in my S20 FE mobile phone and showing "it works in this device". But unfortunately while i am trying to open the App the following message displays continuously even I change the settings. "Accessibility services in the divice are enabled. Please disable inthe divice settings to continue with application." I Hope the developers will take care this issue and make more customer friendly App. | |||
| 2024-06-11 | App not installing in Samsung S23. Accessibility enabled is the error and it is disabled in the settings. Found a fix. Remove all key board app. It's working | ||
| App not installing in Samsung S23. Accessibility enabled is the error and it is disabled in the settings. Found a fix. Remove all key board app. It's working | |||
| 2024-05-10 | There is no enough instructions about how to use the app, it keeps showing error message regarding the accessibility services and I couldn't find any way to activate the service | ||
| There is no enough instructions about how to use the app, it keeps showing error message regarding the accessibility services and I couldn't find any way to activate the service | |||
| 2024-02-29 | Keeps giving the note "Accessibility services in your device are enabled. Please disable in the settings to continue using the app". Another stupid app that a stupid bank forces it customers to use mandatory after diabling the physical toke device which was runing perfectly fine. | ||
| Keeps giving the note "Accessibility services in your device are enabled. Please disable in the settings to continue using the app". Another stupid app that a stupid bank forces it customers to use mandatory after diabling the physical toke device which was runing perfectly fine. | |||
| 2024-02-18 | Actually, it's a good idea to keep the soft token for business transactions rather than hard tokens. But this app still needs improvement. I recently stated that after logging, it's continuously scrolling and scrolling, not moving to the next screen for approval. 2 times rectified by bank, but same issue repeated in 2 days time. Dear Banker, please look into this issue and rectify it at the earliest. | ||
| Actually, it's a good idea to keep the soft token for business transactions rather than hard tokens. But this app still needs improvement. I recently stated that after logging, it's continuously scrolling and scrolling, not moving to the next screen for approval. 2 times rectified by bank, but same issue repeated in 2 days time. Dear Banker, please look into this issue and rectify it at the earliest. | |||
| 2024-01-16 | I couldn't insert the second OTP, I can't see the keyboard, I tried so many time, I downloaded another keyboard but the problem wasn't fixed. Then I tried with other phone and same problem has been occurred. Note that I'm using Samsung | ||
| I couldn't insert the second OTP, I can't see the keyboard, I tried so many time, I downloaded another keyboard but the problem wasn't fixed. Then I tried with other phone and same problem has been occurred. Note that I'm using Samsung | |||
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