Reviews of Bitrix24 CRM And Projects

By: Bitrix Inc

List of user reviews and ratings for Bitrix24 CRM And Projects

Total ratings

4.26 (Rating count: 59,068)

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Review summary

Reviewers largely praise Bitrix24 for ease of use, speed, and the ability to streamline sales processes and corporate communication with a polished UI. However, recurring complaints center on reliability and stability, including crashes and outages, along with device/OS compatibility problems. Paid feature restrictions and unclear update/change communications also surface. Some users cite UX gaps such as a problematic chat in tasks and lack of support for certain image formats. Overall sentiment is mixed: strong usability with notable reliability and compatibility concerns.

Pros

Easy to use and user-friendly
Fast and efficient performance
Streamlines sales processes and corporate communication
Visually appealing UI / nice design
Generally good/excellent app with strong functionality

Cons

Reliability issues: crashes (e.g., when taking photos) and server outages
Device/OS compatibility problems (not supported on Vivo V9; Android 9 issues)
Paid features can lock users out or cause friction without clear tooling
Update/change logs and warnings are lacking; changes disrupt users
UX/feature gaps (awkward chat in tasks, limited image format support, rotation issues)

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User Reviews

Recent rating average: 3.40

All time rating average: 4.26

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12% (51)

Date	Author	Comment
2026-06-19	ТВ*****	infinite captcha during login
infinite captcha during login
2026-06-14	Du*****	Отличный тренажёр по угадыванию капчи. Снизил за однообразность. Пробовал все версии, они одинаково не пускают в рабочую группу.
Отличный тренажёр по угадыванию капчи. Снизил за однообразность. Пробовал все версии, они одинаково не пускают в рабочую группу.
2026-06-12	Ak*****	tasks are much easier to complete
tasks are much easier to complete