Luminova Hub ERP

Luminova Hub ERP – Complete Business Management Solution
Streamline Your Operations with a Powerful ERP Platform

Luminova Hub ERP is a comprehensive enterprise resource planning solution designed to help businesses manage vendors, orders, service centers, and support tickets efficiently. Built for admins, agents, vendors, and service centers, this app provides a unified platform to streamline your entire business workflow.

🚀 Key Features
Multi-Role Dashboard
Access role-specific dashboards tailored to your responsibilities. Whether you're an Admin managing the entire platform, an Agent handling vendors and orders, a Vendor tracking products, or a Service Center managing support tickets – Luminova Hub ERP provides the tools you need.

Vendor Management

Create, edit, and manage vendor profiles

Track vendor status (Active/Inactive)

View vendor details including contact information and address

Assign vendors to specific agents

Monitor vendor performance and account status

Order Management

Create and manage orders seamlessly

Add multiple items with quantity and pricing

Auto-calculate taxes (CGST/SGST) and totals

Track order status (Pending, Processing, Shipped, Delivered, Cancelled)

Generate order invoices and receipts

View complete order history

Service Center & Ticket Management

Assign tickets to service centers

Track ticket status (New, Assigned, In Progress, Resolved, Closed)

Prioritize tickets (Low, Medium, High, Critical)

Add center remarks and admin remarks

Close tickets with detailed resolution notes

Complete customer information management

Product Management

Manage product catalog with images

Track inventory levels with stock status

Set product pricing and tax rates

Activate/Deactivate products

Secure Authentication

OTP-based login for agents, vendors, and service centers

Secure admin login with username and password

Role-based access control

Protected user sessions

💼 Who Can Use This App?
Administrators

Full platform control and user management

Manage agents, vendors, and service centers

View comprehensive analytics and reports

System configuration and user permissions

Agents

Manage assigned vendors

Create and track orders

Monitor order status

Access vendor performance data

Vendors

Manage product inventory

Track orders and shipments

Update product information

Monitor account status

Service Centers

View assigned support tickets

Update ticket status

Add resolution notes

Close tickets with customer remarks

🔒 Security & Privacy
End-to-end encryption for all data transmission

Secure authentication mechanisms

Role-based access control

Regular security updates

Compliance with data protection regulations

📱 Key Benefits
✅ Centralized Management – All business operations in one place
✅ Real-Time Updates – Instant sync across all devices
✅ User-Friendly Interface – Modern, intuitive design
✅ Mobile Responsive – Access from anywhere, anytime
✅ Role-Based Access – Secure and organized workflow
✅ Automated Calculations – Tax and total calculation
✅ Complete Audit Trail – Track all activities

📊 Reports & Analytics
Generate comprehensive reports to make informed business decisions:

Vendor performance reports

Order history and analytics

Ticket resolution metrics

Product inventory reports