Reviews of Empire Cinemas

By: Binarynumbers.io App

List of user reviews and ratings for Empire Cinemas

Total ratings

3.83 (Rating count: 1,278)

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Review summary

The Empire Cinemas app has frequent crashes and instability, especially during ticket booking, leading to users losing confirmation despite payment deduction. Customer service is often unresponsive or unhelpful regarding refunds, cancellation notices, and errors. The app suffers from poor user experience including language limitations, verification issues, and incompatibility with some devices. However, when working properly, it offers easy ticket booking, a loyalty program, and contributes to a positive cinema experience. Overall, many users are frustrated with technical failures and support shortcomings.

Pros

Easy ticket booking process when app works properly
Provides a loyalty program
Good hospitality and entertainment experience at the cinemas

Cons

Frequent crashes and app instability especially during booking or registration
Tickets are not confirmed or sent after booking despite payment deduction
Poor or unresponsive customer service, especially regarding refunds and cancellations
App has language limitations (only Arabic) and poor user experience with confusing interfaces
Issues with account registration, phone number verification, and app compatibility on some Android devices

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User Reviews

Recent rating average: 1.40

All time rating average: 3.83

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89% (24)

Date	Author	Comment
2024-12-21	Sa*****	One by one no all persons very good ❤️❤️❤️❤️🔥 I am very happy
One by one no all persons very good ❤️❤️❤️❤️🔥 I am very happy
2024-12-19	ra*****	Very bad apps . Still reservation issue for seats not fixed even with update. Poor app
Very bad apps . Still reservation issue for seats not fixed even with update. Poor app
2024-12-07	in*****	Awful just Awful, how can someone be so incompetent and release this garbage to the public ? I canceled my movie going to this brand just because of this app
Awful just Awful, how can someone be so incompetent and release this garbage to the public ? I canceled my movie going to this brand just because of this app
2024-12-05	DA*****	The worst ever application i've ever faced no response from cuatomer service I booked the ticket from this app and when the amount gets deducted it did not show on my app and still didn't get my ticket reservation/confirmation
The worst ever application i've ever faced no response from cuatomer service I booked the ticket from this app and when the amount gets deducted it did not show on my app and still didn't get my ticket reservation/confirmation
2024-12-05	Sh*****	Very bad experience deducted your money but ticket not booked CS replied your refund will be in 3 days or 21 days What a bad answer... You take my money before book and if any error then you will refund my money after 21 days. Really very bad experience 😢😢
Very bad experience deducted your money but ticket not booked CS replied your refund will be in 3 days or 21 days What a bad answer... You take my money before book and if any error then you will refund my money after 21 days. Really very bad experience 😢😢
2024-11-30	Ki*****	Application is bot working and keeping saying the application has a bug, not working ang keeping on exiting the application after booking a ticket
Application is bot working and keeping saying the application has a bug, not working ang keeping on exiting the application after booking a ticket
2024-11-29	Za*****	Offer you loyalty program that doesn't let you register as a user and keep crashing the app.
Offer you loyalty program that doesn't let you register as a user and keep crashing the app.
2024-11-15	Fa*****	App is unusable for android samsung, keep on crushing on creating account or booking as guest.
App is unusable for android samsung, keep on crushing on creating account or booking as guest.
2024-11-07	Ba*****	If you want to book movie tickets smoothly, go for VOX or some or some other cinema apps. This app gets crashed all the time. I was trying to book ticket 3 times and all those times.. between my booking.. app got crashed. Frustrating !!!!
If you want to book movie tickets smoothly, go for VOX or some or some other cinema apps. This app gets crashed all the time. I was trying to book ticket 3 times and all those times.. between my booking.. app got crashed. Frustrating !!!!
2024-10-21	Ma*****	Keeps crashing, good for nothing.
Keeps crashing, good for nothing.