British Gas

Name: British Gas
Rating: 3.1698112 (77930 reviews)
Author: British Gas Trading Ltd.

By: British Gas Trading Ltd.

Keep tabs on your energy account, book an engineer, and more with our app.

This app was removed from Google Play Store on 2025-08-14

Features & Capabilities

The British Gas Chrome extension lets you effortlessly manage your home energy needs. With this app, you can book engineers for repairs or annual boiler services, even if you don't have cover. Track and manage appointments, submit meter readings for accurate billing, and top up your smart pre-pay meter. The app provides handy notifications and reminders to keep you informed.

Securely view and pay your bills, monitor your spending with energy budgets, and chat with advisers for assistance. You can also buy HomeCare cover to protect against unexpected repair bills and switch energy tariffs directly. For enhanced features like live energy usage monitoring, a Trio II Smart Energy Monitor is required. The app is continuously updated to enhance convenience and usability, ensuring a seamless energy management experience.

User Growth & Download Statistics

App Home Automation

By:

British Gas Trading Ltd.

Downloads:

3,275,402

Rating:

3.17

(77,930)

Version:

2.35.0 Last updated: 2024-03-27

Version code:

749327

Creation date:

2019-08-15

Permissions:

android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_CALENDAR High risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.WRITE_CALENDAR High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
com.fingerprints.service.ACCESS_FINGERPRINT_MANAGER Moderate risk
android.permission.ACCESS_WIFI_STATE Low risk

Size:

81.13MB

Email:

ng*****@britishgas.co.uk

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-08-14

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

British Gas Trading Ltd.

Google Play Store

https://play.google.com/store/apps/details?id=com.bgmobilenga

Email:

ng*****@britishgas.co.uk

Website:

http://www.britishgas.co.uk

User Reviews

Many users appreciate the convenience of topping up energy remotely using the British Gas app. However, significant issues include inaccurate or outdated balance displays, slow updates to smart meters after top-ups, and frequent app crashes or login problems. The app often fails to alert users to low credit, risking loss of power, and the user interface is criticized for being unintuitive and lacking important features. Despite its potential usefulness, reliability and synchronization problems greatly reduce user satisfaction.

Pros

Allows topping up energy credit remotely without visiting a shop.
Useful for convenience when it works correctly.
Supports both gas and electric meters for topping up.
Enables management of prepaid energy accounts via mobile device.

Cons

App often fails to sync correctly with smart meters, showing inaccurate or outdated balances.
Top ups frequently do not immediately reflect on smart meters, requiring manual entry of codes.
App performance issues include slow loading, frequent crashes, and login problems.
Lacks low credit warnings, leading to unexpected loss of power.
Interface is difficult to navigate; lacks useful features like auto top-up or real-time usage data.

Recent reviews

British Gas app works well enough for topping up my appliances. The app and my smart meters are not synced correctly so even if the app is telling me one amount my meter tells me something else . There's no warning messages to tell me when my credit is low and when I do top up using the app the credit does not immediately get transferred to my smart meters like digital currency. Overall I no longer have to go to a shop to top up so that's one good thing

Da*****, 2025-01-31

I was inveigled into switching from my previous supplier and find that unlike with them, I get no low credit warning, and, when I topped up this morning, the credit remaining was 30 hours out of date. If I could give no stars, I would. Still no low credit warning, again I have been left without power.