Reviews of Banca Móvil de Banco General

By: Banco General, S.A.

List of user reviews and ratings for Banca Móvil de Banco General

Total ratings

3.76 (Rating count: 64,278)

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Review summary

Overall, users praise the app for being easy to use and well-supported, but recurring issues undermine reliability. The most cited problems involve Yappy features: token display, reader/QR, history visibility are not accessible from the app; biometric authentication often fails after updates, forcing password entry. Additional complaints include crashes during sharing, update download/apply failures, and slow startup/login delays. These recurring issues contrast with the positive usability and service, suggesting that stability and Yappy-feature reliability should be prioritized.

Pros

Easy to use and intuitive interface
Clear instructions guiding tasks
Efficient performance and generally positive experience
Excellent service and reliable support
Overall positive app experience

Cons

Yappy features (token display, sender/recipient number, QR scanning, and transaction history) are not accessible within the app
Biometric authentication (fingerprint/face) not working after updates, requiring password entry
Crashes or instability during sharing and other actions
Update/download issues that prevent updates or cause access problems after updating
Slow startup and login delays

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User Reviews

Recent rating average: 2.50

All time rating average: 3.76

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3% (33)

Date	Author	Comment
2026-06-23	Ca*****	ahora mi teléfono dejo de ser compatible, porque tiene android 9, ahora por adolescencia y seguridad tengo adquirir otro
ahora mi teléfono dejo de ser compatible, porque tiene android 9, ahora por adolescencia y seguridad tengo adquirir otro
2026-06-22	Ca*****	La app basicamente funciona de una manera deplorable, aparte que se pelea con la playstore cada 7 dias por temas de compatibilidad.
La app basicamente funciona de una manera deplorable, aparte que se pelea con la playstore cada 7 dias por temas de compatibilidad.
2026-06-16	L *****	It says it's not compatible with my device, even though I had it installed and it was working fine.
It says it's not compatible with my device, even though I had it installed and it was working fine.