Reviews of Switch™ Mobile Access

By: dormakaba USA Inc App

List of user reviews and ratings for Switch™ Mobile Access

Total ratings

3.00 (Rating count: 31)

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Review summary

Users like the app's simplicity and digital key benefits, but report repeated reliability problems: crashes or inability to open the app, especially after updates, and Bluetooth errors on Android. Galaxy S22 Ultra users describe severe post-update failures. The product feels temperamental and inconsistent, with some instances of usable performance but frequent issues that can make the locks unusable. Improvement is needed in stability, update testing, and Bluetooth handling to realize the promised digital-key experience.

Pros

Simple to use and intuitive interface
Eliminates need for a physical key / digital key convenience
When it works, provides reliable access
Positive sentiment about technology advancing and convenience

Cons

App frequently won't open or crashes after updates, especially on Galaxy S22 Ultra
Bluetooth on Android can report as disabled even when it is on
Overall reliability is poor and performance is temperamental
Updates appear to introduce bugs that render locks unusable

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User Reviews

Recent rating average: 1.80

All time rating average: 3.00

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58% (7)

Date	Author	Comment
2024-12-11	B-*****	this door lock has failed on several occasions created a bigger headache technology is great when it works 💪 and this doesnt.
this door lock has failed on several occasions created a bigger headache technology is great when it works 💪 and this doesnt.
2024-08-03	El*****	August 2024, the app still doesn't open on my android phone. Displays an error message about Bluetooth being disabled, despite it clearly being on and enabled.
August 2024, the app still doesn't open on my android phone. Displays an error message about Bluetooth being disabled, despite it clearly being on and enabled.
2024-06-27	Be*****	Doesn't work when you first open on Android. It tells you Bluetooth should be turned on first, but my Bluetooth is already on. It's just frustrating that you can not get past that.
Doesn't work when you first open on Android. It tells you Bluetooth should be turned on first, but my Bluetooth is already on. It's just frustrating that you can not get past that.
2024-05-19	Le*****	Great room with access to bathrooms for both sexes. The only thing missing is the TV in the rooms
Great room with access to bathrooms for both sexes. The only thing missing is the TV in the rooms
2023-09-02	D.*****	Works most of the time. But can be temperamental. Personally wouldn't use it if I wasn't required to.
Works most of the time. But can be temperamental. Personally wouldn't use it if I wasn't required to.
2023-06-11	Se*****	Didn't like the app
Didn't like the app
2023-03-12	Us*****	Since update 3/8/23. App no longer runs on galaxy s22 ultra. Update on 3/11/23 Did not fix... UNUSABLE and SO ARE MY LOCKS!
Since update 3/8/23. App no longer runs on galaxy s22 ultra. Update on 3/11/23 Did not fix... UNUSABLE and SO ARE MY LOCKS!
2023-03-12	Wa*****	After the update, app doesn't work on S22 ultra. Please fix the bug
After the update, app doesn't work on S22 ultra. Please fix the bug
2023-03-09	Po*****	The app doesn't even open after the latest update. I wonder if the developers actually tested their product. It seems like it would be pretty important that your app, which is advertised as a digital key, is actually functional. Imagine if your house key suddenly, inexplicably stopped working. Shameful.
The app doesn't even open after the latest update. I wonder if the developers actually tested their product. It seems like it would be pretty important that your app, which is advertised as a digital key, is actually functional. Imagine if your house key suddenly, inexplicably stopped working. Shameful.
2023-03-08	As*****	Good
Good