Reviews of Behrouz Biryani - Order Online

By: FOODX

List of user reviews and ratings for Behrouz Biryani - Order Online

Total ratings

4.00 (Rating count: 24,928)

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Review summary

User reviews of Behrouz Biryani app reveal a mixed experience with good food taste and portion sizes but severely hampered by late delivery, order cancellations, poor customer service, and frustrating coupon usage. Many report delayed or missing orders and difficulty obtaining refunds. The app itself is criticized for its cumbersome design and faulty features. While the biryani flavor receives praise, repeated issues with delivery, support, and order accuracy greatly diminish user satisfaction.

Pros

Food taste is generally good especially the biryani and chicken pieces cooked well.
The app offers many coupons and discounts (though often not usable).
Some users have found it helpful as a food delivery option during times they can't cook.
Portion sizes for biryani are generally good.
Customers appreciate the flavor and spices in the dishes.

Cons

Frequent late deliveries and order cancellations without proper communication.
Poor customer support and lack of refund processing even after complaints.
Coupons are often non-applicable or automatically overridden, limiting their usefulness.
The app user interface is poorly designed and confusing, leading to poor user experience.
Food sometimes arrives spilled or incorrect, including sending non-veg items with vegetarian orders.

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User Reviews

Recent rating average: 1.80

All time rating average: 4.00

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650% (26)

Date	Author	Comment
2025-02-04	Ra*****	I have placed an order but delivery boy didnt come in time my guest got dissappinted and left as they had train and then when I called they guy he says my address was not reachable but whoever knows my address is easiest and most convinient even for steangers and its nearly a week I have not recd my refund also and absolute cheating Noway to complaint or get customer care for our orders. Absolute useless service.
I have placed an order but delivery boy didnt come in time my guest got dissappinted and left as they had train and then when I called they guy he says my address was not reachable but whoever knows my address is easiest and most convinient even for steangers and its nearly a week I have not recd my refund also and absolute cheating Noway to complaint or get customer care for our orders. Absolute useless service.
2025-01-17	Ya*****	Genuinely the worst app design. Can't even apply the cupon that we want. Automatically apples a cupon that saya "Max Discount already applied" What is this? I want to select cupon of my choice? And the UI is horrible. The design and experience feels like it was build by some college interns.
Genuinely the worst app design. Can't even apply the cupon that we want. Automatically apples a cupon that saya "Max Discount already applied" What is this? I want to select cupon of my choice? And the UI is horrible. The design and experience feels like it was build by some college interns.