Reviews of BC Ferries

By: BC Ferries App

List of user reviews and ratings for BC Ferries

Total ratings

3.15 (Rating count: 213)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

BC Ferries app offers schedule viewing and booking functionalities, valued by frequent users for convenience. However, multiple users report major issues including buggy booking and payment errors, difficulties with account creation, lack of notification support, and poor offline capabilities. The interface is reported as unintuitive and inconsistent, with problems in booking display and memory handling. While some minor bugs are tolerated, the app requires significant improvement in usability and reliability to meet user expectations.

Pros

App provides access to BC Ferries schedules and allows booking of ferry tickets.
Regular users find it generally functional and useful after initial glitches are resolved.
The app supports setting frequently travelled routes for faster bookings.
Users appreciate the convenience of booking ahead and viewing current sailing conditions.
Some users find it easier to look up schedules compared to the website.

Cons

Booking process is often buggy with errors like 'invalid postal code' and repeated or failed charges.
Notifications cannot be enabled because the option is grayed out or blocked on Android devices.
User interface is clunky, unintuitive, and inconsistent, making account creation and booking difficult.
The app often fails to load webcam images and has offline functionality issues, rendering it unusable without internet.
Inconsistent display of bookings, confusing reservation status, and memory issues such as back button misbehavior.

Upgrade to see all 26 reviews

User Reviews

Recent rating average: 2.60

All time rating average: 3.15

Upgrade to see all 26 reviews

46% (12)

Date	Author	Comment
2025-01-28	Jo*****	I just want to look at the ferry schedule and you tell me after update my app well the Vicious Circle starts again with your garbage apps nothing was wrong with the old one why do you screw up this
I just want to look at the ferry schedule and you tell me after update my app well the Vicious Circle starts again with your garbage apps nothing was wrong with the old one why do you screw up this
2025-01-18	Ma*****	I can't book any ferry tickets there. Always shows correct the sailing error, billing address etc. if I do the same on desktop - no problem booking. Contacted support last year - same issue, nothing fixed
I can't book any ferry tickets there. Always shows correct the sailing error, billing address etc. if I do the same on desktop - no problem booking. Contacted support last year - same issue, nothing fixed
2025-01-12	Da*****	I live on the Gulf Islands so use this app a LOT. Sure it's got a few minor (in my opinion) bugs but it's great overall. Considering the complexity of all the schedules brought together in one app is a remarkable feat. Thank you.
I live on the Gulf Islands so use this app a LOT. Sure it's got a few minor (in my opinion) bugs but it's great overall. Considering the complexity of all the schedules brought together in one app is a remarkable feat. Thank you.
2024-12-29	*****	This app malfunctions and has double and triple charged twice on two of my bookings... Waste of time trying to sort it out after the fact! Watch your money!!!
This app malfunctions and has double and triple charged twice on two of my bookings... Waste of time trying to sort it out after the fact! Watch your money!!!
2024-11-10	da*****	Developer response: "we're thrilled that you're enjoying the app". Ah, no, not really. It's easy to make a booking. And that's about it for positives. Frustrating that it only showed two of my six bookings. Okay, now it shows all of them but why is it so inconsistent?
Developer response: "we're thrilled that you're enjoying the app". Ah, no, not really. It's easy to make a booking. And that's about it for positives. Frustrating that it only showed two of my six bookings. Okay, now it shows all of them but why is it so inconsistent?
2024-11-08	S *****	I can't turn notifications on. I un-installed and reinstalled the app twice. I checked "allow Notifications" during the install. When I check under app settings, the "allow notifications" option is grayed out and I can't click it to on. It data "all notifications from this app are blocked". Everything else works fine.
I can't turn notifications on. I un-installed and reinstalled the app twice. I checked "allow Notifications" during the install. When I check under app settings, the "allow notifications" option is grayed out and I can't click it to on. It data "all notifications from this app are blocked". Everything else works fine.
2024-09-05	Gr*****	The app is over all great, but there is currently a bug that tells me I am offline when I am Infact definitely online. It will be using the app like normal and then randomly the screen goes blank and tells me I don't have an internet connection.
The app is over all great, but there is currently a bug that tells me I am offline when I am Infact definitely online. It will be using the app like normal and then randomly the screen goes blank and tells me I don't have an internet connection.
2024-08-19	Dy*****	Typical of bcferries , doesn't work , is not user friendly . Refuses to allow me to create an account. Says my email is invalid instantly ?! How absolutely classic. And they probably spent 600 million developing this app too like arrivescam
Typical of bcferries , doesn't work , is not user friendly . Refuses to allow me to create an account. Says my email is invalid instantly ?! How absolutely classic. And they probably spent 600 million developing this app too like arrivescam
2024-08-01	Mi*****	It's a bit of a clumsy app. It did the job but there could be many improvements. I do one ferry in 2 directions with the same car. Why can't they store all the same information so i can quickly book it. I've got to go through many pages and confirmation of the info before i can book it. ... Make it simple.
It's a bit of a clumsy app. It did the job but there could be many improvements. I do one ferry in 2 directions with the same car. Why can't they store all the same information so i can quickly book it. I've got to go through many pages and confirmation of the info before i can book it. ... Make it simple.
2024-07-23	ja*****	I appreciate being able to book ahead for ferries to and from the island, as well as see the current conditions of the current sailings. Very few issues with accessing the program.
I appreciate being able to book ahead for ferries to and from the island, as well as see the current conditions of the current sailings. Very few issues with accessing the program.