Reviews of BC Ferries

By: BC Ferries

List of user reviews and ratings for BC Ferries

Total ratings

3.27 (Rating count: 202)

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Review summary

BC Ferries app offers schedule viewing and booking functionalities, valued by frequent users for convenience. However, multiple users report major issues including buggy booking and payment errors, difficulties with account creation, lack of notification support, and poor offline capabilities. The interface is reported as unintuitive and inconsistent, with problems in booking display and memory handling. While some minor bugs are tolerated, the app requires significant improvement in usability and reliability to meet user expectations.

Pros

App provides access to BC Ferries schedules and allows booking of ferry tickets.
Regular users find it generally functional and useful after initial glitches are resolved.
The app supports setting frequently travelled routes for faster bookings.
Users appreciate the convenience of booking ahead and viewing current sailing conditions.
Some users find it easier to look up schedules compared to the website.

Cons

Booking process is often buggy with errors like 'invalid postal code' and repeated or failed charges.
Notifications cannot be enabled because the option is grayed out or blocked on Android devices.
User interface is clunky, unintuitive, and inconsistent, making account creation and booking difficult.
The app often fails to load webcam images and has offline functionality issues, rendering it unusable without internet.
Inconsistent display of bookings, confusing reservation status, and memory issues such as back button misbehavior.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.27

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300% (12)

Date	Author	Comment
2025-01-28	Jo*****	I just want to look at the ferry schedule and you tell me after update my app well the Vicious Circle starts again with your garbage apps nothing was wrong with the old one why do you screw up this
I just want to look at the ferry schedule and you tell me after update my app well the Vicious Circle starts again with your garbage apps nothing was wrong with the old one why do you screw up this
2025-01-18	Ma*****	I can't book any ferry tickets there. Always shows correct the sailing error, billing address etc. if I do the same on desktop - no problem booking. Contacted support last year - same issue, nothing fixed
I can't book any ferry tickets there. Always shows correct the sailing error, billing address etc. if I do the same on desktop - no problem booking. Contacted support last year - same issue, nothing fixed