Reviews of Member App

By: Bowie-Cass Electric Cooperative, Inc App

List of user reviews and ratings for Member App

Total ratings

3.88 (Rating count: 89)

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Review summary

Users find the app easy to use for paying bills and managing accounts, with convenient access to billing information. However, many experience significant issues such as the app failing to open, problems registering or starting the app, inaccurate or outdated outage information, and inability to pay bills online. Frequent updates often degrade usability, leading to frustration. The outage map and reporting features are also unreliable, impacting user trust in the app's core functions.

Pros

Easy to use for paying bills and managing accounts
Provides availability of bill information and instant payment without paper
Good for viewing and reporting outages (when functioning properly)

Cons

App often fails to open or just shows a loading/spinning screen
Issues with outage map and outage updates not refreshing or accurate
Unable to register or get started with the app
Cannot pay bills online or pay extra as intended; sometimes forced to call and pay with additional charges
Frequent updates that negatively impact app functionality and user experience

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User Reviews

Recent rating average: 2.50

All time rating average: 3.88

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35% (7)

Date	Author	Comment
2024-09-27	Si*****	App doesn't even open just spins and says loading
App doesn't even open just spins and says loading
2024-07-09	Li*****	Powe out everytime it rains. They better fix it!!!!!
Powe out everytime it rains. They better fix it!!!!!
2024-06-02	Em*****	This is a very good app to use to keep up with your Electric bill.
This is a very good app to use to keep up with your Electric bill.
2023-09-24	Je*****	I loved the app, but after the recent updates I can no longer pay my bill online and I can't report an outage either. I'm in the dark right now trying to navigate the website because the app sucks now.
I loved the app, but after the recent updates I can no longer pay my bill online and I can't report an outage either. I'm in the dark right now trying to navigate the website because the app sucks now.
2023-09-04	Bo*****	Evertime the power goes out I have to uninstall & reinstall the app to get an accurate update on how many are out in our area , it's doesn't update from the previous outage from months ago it was never like this....
Evertime the power goes out I have to uninstall & reinstall the app to get an accurate update on how many are out in our area , it's doesn't update from the previous outage from months ago it was never like this....
2023-07-19	DE*****	I had no power for 7 days. No-one prorated my elec. Bill to show I did not have power for 7 days. We got screwed on that one folks!!
I had no power for 7 days. No-one prorated my elec. Bill to show I did not have power for 7 days. We got screwed on that one folks!!
2023-05-27	Ch*****	I like this one. It's easy to manage I just font like the updates on the apps every other month.
I like this one. It's easy to manage I just font like the updates on the apps every other month.
2022-12-30	Gr*****	Easy to use
Easy to use
2022-08-10	Da*****	How do you even get set up?? I have encountered numerous people having the same issue, unable to register the app and even get started using it.
How do you even get set up?? I have encountered numerous people having the same issue, unable to register the app and even get started using it.
2021-09-26	Li*****	App doesn't work
App doesn't work