Reviews of Blue Care Advisor

By: Health Plan Technologies

List of user reviews and ratings for Blue Care Advisor

Total ratings

4.35 (Rating count: 999)

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Review summary

Users find Blue Care Advisor useful for basic claim and deductible viewing and displaying insurance cards. However, the app suffers from frequent crashes, confusing navigation, and key features like payment processing, EOB viewing, and third-party integrations that are either broken or missing. Login difficulties and security errors further hamper usability. While some appreciate its health tracking potential, many deem the app unreliable and frustrating compared to previous versions.

Pros

App allows viewing claims and deductible information.
Insurance card can be pulled up within the app.
App has potential for tracking health and fitness data.
Attempts to integrate with health tracking devices and services like Google Fit and Garmin.

Cons

App frequently crashes or fails to load specific features, including login and account verification issues.
Navigation is complicated and unintuitive, requiring many steps to perform simple tasks like paying premiums or finding a doctor.
Some features do not work properly or are missing, such as viewing Explanation of Benefits (EOBs) and syncing fitness data.
Synchronization and communication with third-party services like ShareCare and Thrivepass are problematic or absent.
Security errors occur when connecting with external services, causing blocking or failures.

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User Reviews

Recent rating average: 1.70

All time rating average: 4.35

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18% (19)

Date	Author	Comment
2025-01-15	Sh*****	It's ok for viewing claims and deductible, anything beyond that is either just frustrating, a loop back to the beginning or just flat out doesn't work.
It's ok for viewing claims and deductible, anything beyond that is either just frustrating, a loop back to the beginning or just flat out doesn't work.
2025-01-09	As*****	Rough start, can't load primary care doctors in my area. Loads forever. Also the "We're online" bubble covers up content and there doesn't seem to be a way to dismiss it.
Rough start, can't load primary care doctors in my area. Loads forever. Also the "We're online" bubble covers up content and there doesn't seem to be a way to dismiss it.