By: URBANnext SA App
List of user reviews and ratings for URBI: your mobility solution
Total ratings
3.36 (Rating count: 1,077)
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Review summary
Pros
- Addresses and solves issues effectively when reported
- Simple and clear interface
- Includes all transport alternatives in certain cities
Cons
- Poor customer support and communication
- Doesn't display all available transport options in some areas
- Confusing to use and not user-friendly
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User Reviews
Recent rating average: 2.40
All time rating average: 3.36
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3 star
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-07-23 | just three stars because, although it's very useful to have everything in one app, if you have promo codes for the bike rides you can't insert them in the app, even the promos of the card CGN. | ||
| just three stars because, although it's very useful to have everything in one app, if you have promo codes for the bike rides you can't insert them in the app, even the promos of the card CGN. | |||
| 2025-06-18 | Ea sy efficient and ideal for tourists An ideal way for tourists, especially non Italian and German speakers, to arrange transport and call cab | ||
| Ea sy efficient and ideal for tourists An ideal way for tourists, especially non Italian and German speakers, to arrange transport and call cab | |||
| 2025-03-11 | Enable to use it because I am not using an Italian phone number. Unfortunately, I see many apps (not only for Italy) can't be downloaded or used unless you are registered under a provider from that country, so...dear app developers, please take into consideration that expats or people that travel a lot are unable to use your apps | ||
| Enable to use it because I am not using an Italian phone number. Unfortunately, I see many apps (not only for Italy) can't be downloaded or used unless you are registered under a provider from that country, so...dear app developers, please take into consideration that expats or people that travel a lot are unable to use your apps | |||
| 2024-10-24 | Worst app for taxi. Worst customer support. We book a taxi at 20:00, at 20:45 still nothing come. There is no customer support in the app. So you have to call the taxi provider. Once you speak english, they hang up on you. You can't email to Urbi but you have to contact taxi provider directly. Hope we can find some way to get a refund. | ||
| Worst app for taxi. Worst customer support. We book a taxi at 20:00, at 20:45 still nothing come. There is no customer support in the app. So you have to call the taxi provider. Once you speak english, they hang up on you. You can't email to Urbi but you have to contact taxi provider directly. Hope we can find some way to get a refund. | |||
| 2024-06-11 | Il contactless non funziona nella metro di Torino. Andare a cercare i propri biglietti è molto scomodo (devo per forza fare finta di comprarli per vedere quelli che ho già comprato?). | ||
| Il contactless non funziona nella metro di Torino. Andare a cercare i propri biglietti è molto scomodo (devo per forza fare finta di comprarli per vedere quelli che ho già comprato?). | |||
| 2024-05-09 | Used to be wonderful, now it's useless, it can't let you select wich sharing services you subscribed. | ||
| Used to be wonderful, now it's useless, it can't let you select wich sharing services you subscribed. | |||
| 2022-11-14 | BUGS | ||
| BUGS | |||
| 2022-06-13 | EDIT: They have addressed and solved the problem of some missing train solutions, so I'm happy to give 5 stars for an app that now works very well. Good job. PREVIOUS: It seems great, but it doesn't display all train solutions in Italy (Trenitalia)... so I didn't manage to use it | ||
| EDIT: They have addressed and solved the problem of some missing train solutions, so I'm happy to give 5 stars for an app that now works very well. Good job. PREVIOUS: It seems great, but it doesn't display all train solutions in Italy (Trenitalia)... so I didn't manage to use it | |||
| 2022-04-17 | The app does a terrible job of explaining what it is for. | ||
| The app does a terrible job of explaining what it is for. | |||
| 2021-06-18 | Helpful nice app, but does not show any Lime scooters (in Vienna) on the map. An integration of Bird and Tier would also be nice | ||
| Helpful nice app, but does not show any Lime scooters (in Vienna) on the map. An integration of Bird and Tier would also be nice | |||
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