Reviews of Basic-Fit

By: Basic-Fit App

List of user reviews and ratings for Basic-Fit

Total ratings

4.17 (Rating count: 40,137)

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Review summary

Users appreciate the app's design, workout videos, and training options, but consistently report severe bugs like crashes, loss of progress data, and missing features compared to the old app. The poor search functionality and problematic subscription management further frustrate users, impacting overall usability and satisfaction.

Pros

The app has a great user interface with a good overview of training and nutrition options.
Workout videos and tutorials are useful features to understand exercises.
The app offers a workout builder allowing users to create custom training plans.
The gym and overall basic concept of the app is well-liked by users.
The app provides an easy way to access the gym via QR code.

Cons

The app frequently loses user data such as weight, progress, and personal records, especially after updates.
It is unstable and buggy, crashing often and restarting unexpectedly, causing loss of workout progress.
Key features from the previous app are missing, including full progress tracking, detailed stats, calendar, and custom workout creation.
Search functionality is poor, with incomplete indexing and problematic suggestive search behavior.
Customer service and subscription management are unprofessional and complicated, with issues logging in or renewing memberships.

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User Reviews

Recent rating average: 1.80

All time rating average: 4.17

Upgrade to see all 29 reviews

59% (17)

Date	Author	Comment
2025-01-29	Ti*****	Great app. very complete, a lot of good options for training and nutrition tips. would be great to add a function to create individual training with just giving the app some details. sometimes the programs do not fit the need
Great app. very complete, a lot of good options for training and nutrition tips. would be great to add a function to create individual training with just giving the app some details. sometimes the programs do not fit the need
2025-01-16	Вя*****	If you want to renew the membership it opens clubs Netherlands not the country where you was registered. Also, what is the reason to prpose 1 euro price for the first month and at the same time charge 19.99 euro for subscription?
If you want to renew the membership it opens clubs Netherlands not the country where you was registered. Also, what is the reason to prpose 1 euro price for the first month and at the same time charge 19.99 euro for subscription?
2025-01-05	Si*****	BasicFit is the only business ever where I wanted to give money, but they won't let me 👏 I want to login with old account: "cannot find email". Register new account with that email, click register: "cannot find email". New customers are not allowed.
BasicFit is the only business ever where I wanted to give money, but they won't let me 👏 I want to login with old account: "cannot find email". Register new account with that email, click register: "cannot find email". New customers are not allowed.
2024-12-25	Da*****	I am Basic Fit customer. This App has so much potential to help thousands of people, however who ever is developing it doesn't care. It is so buggy. You start a training session, then suddenly, it doesn't respond. It deletes all the exercises and weight's that you have done. You weight yourself and then after a while you see that it has deleted your weight. You start working out, there is no way to pause the training, maybe even to skip an exercise. Very poor. Huge potential 😭
I am Basic Fit customer. This App has so much potential to help thousands of people, however who ever is developing it doesn't care. It is so buggy. You start a training session, then suddenly, it doesn't respond. It deletes all the exercises and weight's that you have done. You weight yourself and then after a while you see that it has deleted your weight. You start working out, there is no way to pause the training, maybe even to skip an exercise. Very poor. Huge potential 😭
2024-12-15	Ro*****	Just joined and have not been able to open app. Gives me error message 'sorry our service is down right now', its been over a week of this. Installed, uninstalled, have tried everything including sending an email to cust. service. No one at the gym can help and was told a simple access card would cost me 20€, how convenient 🤔.... not gunna happen.
Just joined and have not been able to open app. Gives me error message 'sorry our service is down right now', its been over a week of this. Installed, uninstalled, have tried everything including sending an email to cust. service. No one at the gym can help and was told a simple access card would cost me 20€, how convenient 🤔.... not gunna happen.
2024-12-10	*****	Everytime you update the app, all body data is lost ! Another example of amateur development.
Everytime you update the app, all body data is lost ! Another example of amateur development.
2024-12-09	Ma*****	My experience with Basic-Fit was extremely negative, and I absolutely cannot recommend it. At first glance, it appears to be a professional fitness chain, but once you encounter an issue, you’ll quickly realize their approach is not only unprofessional but also unfair and irresponsible. I had a flexible membership plan, which I stopped using at the end of June when I left Spain. Despite this, Basic-Fit charged me €139 for months when I didn’t use their services at all.
My experience with Basic-Fit was extremely negative, and I absolutely cannot recommend it. At first glance, it appears to be a professional fitness chain, but once you encounter an issue, you’ll quickly realize their approach is not only unprofessional but also unfair and irresponsible. I had a flexible membership plan, which I stopped using at the end of June when I left Spain. Despite this, Basic-Fit charged me €139 for months when I didn’t use their services at all.
2024-11-29	Ca*****	The app is generally good and easy to use. However, there's a frustrating issue: every time I switch to my music app or another app, the workout session ends, the app restarts, and my progress isn't saved. Fixing this would make the app perfect!
The app is generally good and easy to use. However, there's a frustrating issue: every time I switch to my music app or another app, the workout session ends, the app restarts, and my progress isn't saved. Fixing this would make the app perfect!
2024-11-26	Fe*****	They end membership 1 day before they state it. Online customer service unprofessional and rude if available at all after multiple attempts.
They end membership 1 day before they state it. Online customer service unprofessional and rude if available at all after multiple attempts.
2024-10-11	Wi*****	Unusable. Takes forever to start and then keeps crashing when switching between apps on my Motorola G32!
Unusable. Takes forever to start and then keeps crashing when switching between apps on my Motorola G32!