Basa App

Basa is a comprehensive service marketplace and property management platform designed for the Zimbabwean market. It connects clients (homeowners, renters) with local service providers (plumbers, electricians, cleaners, etc.) and also includes a ride‑sharing feature. The app streamlines property management, service requests, payments, and communication into a single mobile experience.

Key Features
For Clients (Homeowners / Renters)
Post Service Requests – Clients describe a job (e.g., “fix leaking pipe”), set a budget, and upload photos.

Receive Bids – Providers bid on requests; clients can compare offers, view provider profiles, and accept the best one.

Track Jobs – After accepting a bid, a job is created; clients can see the status (assigned, in progress, completed) and rate the provider.

Ride Booking – Clients can browse available rides (city to city), book seats, and track the ride’s progress.

Wallet & Payments – Clients have a digital wallet. They can top up using Paynow (Zimbabwe’s payment gateway) and pay fees directly.

Subscription Plans – For providers; clients do not need a subscription, but providers can upgrade to access more monthly jobs and lower fees.

For Providers (Service Professionals)
Discover Nearby Requests – Geolocation shows service requests near the provider, filterable by category, distance, and budget.

Submit Bids – Providers bid on requests with an amount, message, and estimated duration.

Manage Jobs – Once a bid is accepted, a job is created; providers can start and complete jobs, and communicate with the client via in‑app chat.

Earnings & Wallet – Providers earn money from completed jobs. A small platform fee is automatically deducted from their wallet. They can also view transaction history.

Ride Driver – Drivers can create ride offers (from city A to city B), manage bookings, and track ride status (open, full, in progress, completed).

For Property Managers (Admin)
Manage Users – View all clients and providers, suspend/activate accounts, and verify provider identities (national ID, skills).

Property Management – Add/update properties and units, assign tenants, and track occupancy.

Lease Documents – Upload lease agreements and other documents, linked to specific tenants.

Financial Oversight – View platform revenue, outstanding provider fees, and wallet transactions.

Support Tickets – Respond to user queries submitted via the app.

Additional Features
Push Notifications – Real‑time alerts for new bids, accepted bids, job updates, ride confirmations, and wallet transactions.

Chat System – Built‑in messaging for job‑related communication between client and provider.

Ratings & Reviews – After job completion, clients rate providers; providers can also rate clients (coming soon).

Verification – Providers must upload national ID; an admin verifies before they can accept jobs.

Wallet Debt & Suspension – If a provider’s wallet debt exceeds a threshold, they are suspended until they pay outstanding fees.